U-verse Remote Power Button

U-verse Remote Power Button

[ Edited ]

Att Uverse Tv was set up in my home recently. The service is great so far, except for one irritating thing. Each day that I turn on one Tv, a message appears stating to hit OK to watch TV.  Whenever I do, still unable to flip channel until I press power putton on reciever. That might seem like a simple solution. I don't think I should have to press the power button to watch TV or flip channels. The message do not appear when I turn on the other  two television hooked up to Uverse. What can I do to resolve this issue? Thanks in advance.

Message 1 of 12 (6,717 Views)
ACE - Master
Solution
Accepted by topic author naturalista
‎09-30-2015 1:39 AM

Re: Power Button

Your Uverse remote toggles between ATT & TV as indicated by the top row of buttons on your remote.

 

Make sure the ATT button lights up as you are trying to change the channels or complete other functions on the Uverse box (Forward/RR/Pause).

 

If the TV button (next to the ATT button) is lighting up, then it's controlling the TV and not the ATT box.

 

I say this because my DH panics when the channels won't change.  He actually called me yesterday because he was at home and I was out.  I told him, "Hit the ATT button at the top!".  His reply "Oh OK....it's working now...."  Smiley Frustrated

 

How it gets off the ATT button and on to the TV button, I have no idea....but it does.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 12 (6,710 Views)
Employee
Solution
Accepted by topic author naturalista
‎09-30-2015 1:39 AM

Re: Power Button

You are correct, should not have to depress power button.

Is the remote programmed to turn on/off tv, suspect YES.
How far apart are the two (TV, receiver)? If some distance or unusual angle, suspect when turning off TV, receiver is staying on (verify power light on receiver goes off when TV is turned off) resulting in turning on TV is turning OFF receiver producing blue OK screen.
If this is what is happening depress OK button on remote should bring receiver on without needing to depress power on receiver. When depressing OK button the ATT light on upper left of remote should flash, if not then remote would not control turning box on requiring either 1) depress ATT button then OK button or 2) manually depressing OK button or POWER button on receiver.

Hope this provides understanding to possible issue and how to resolve. post again if more questions or if problem resolved, thanks.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 12 (6,711 Views)
ACE - Expert
Solution
Accepted by aviewer (ACE - Expert)
‎09-30-2015 1:39 AM

Re: Power Button

[ Edited ]

naturalista - Skeeter and MT give good advice. There is another possibility. When you turn off the STB/TV with the power button. It does not turn off the STB, only the TV & you cannot tell because the TV is off. When you power down be sure you are pointed at the STB and the oval green light goes out on the STB.

Then when you try to turn it on, you will. Instead of turning it off as you may be doing now.

To reinforce previous advice - Be sure you are in att mode on the remote & it is aimed at the STB.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 12 (6,696 Views)

Re: Power Button

Thank you! You have been very helpful. Did not realize an ATT button was located on the Uverse remote. I press the ATT button and I am now able to flip channels without having to press the power button on the receiver. :-D
Message 5 of 12 (6,669 Views)

Re: Power Button

Yes remote is programmed to turn on/off TV. Receiver is sitting on stand right below TV in a very good location. The ATT button do not light up when I press OK. I am now depressing the ATT button so the issue is resolved. Thanks!
Message 6 of 12 (6,664 Views)

Re: Power Button

The green light does not go out when I point remote toward STB. I press the att button and now things are normal. Thanks.
Message 7 of 12 (6,659 Views)
ACE - Master

Re: Power Button


naturalista wrote:
The green light does not go out when I point remote toward STB. I press the att button and now things are normal. Thanks.

So, when you are through watching TV and you press the power button, does the green light still not go out on the STB?  it should.  If your remote is correctly programmed, it should send out at least two commands.  One to power down the TV and another to power down the STB.  If you press Power on the remote, you should see both the TV and ATT buttons light up.  If they don't, something is not correctly setup.  Another factor is the delay.  Since it sends two separate commands, both do not happen at the same time.  It is the TV off and then STB off (or vice versa, there is an option for order).  My wife sometimes sets the remote down too fast and only one command gets there, as the other command is bouncing off the floor, lol.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 12 (6,632 Views)

Re: Power Button

Sorry the green light does go off on stb when I press the power button on remote. Thanks for your help.

Message 9 of 12 (6,605 Views)
ACE - Master

Re: Power Button

Anytime!  Welcome! Don't be a stranger on the forums.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 12 (6,585 Views)

Re: Power Button

Ok thanks!
Message 11 of 12 (6,561 Views)
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Mentor

Re: Power Button

Thank you for this answer. This solved so many problems for me. Watching tv has gotten too complicated for some of us older people.Too many buttons to push and too many wires to hook up.

Message 12 of 12 (6,325 Views)
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