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Remote - no response


Remote - no response

My uverse remote from my guest bedroom has not worked for a good month or so.  It's the S10 S3 model. It rarely gets used because it's for the guest bedroom tv.  I replaced the batteries and went through all the step-by-step u-verse remote control troubleshooting tips  but there is no response, so I could not do a setup, reset, check mode, etc..  No lights, nothing.  I have two additional tvs in the house that get used regularly and the remotes work just fine.

Message 1 of 8
ACE - Expert
Accepted by ACE - Expert (ACE - Expert)
Accepted by aviewer
‎09-30-2015 1:39 AM

Re: Remote - no response

nancy2013 - Since all STBs respond to the same IR signal, try the bad remote on the good TV & vice versa to determine if it is the remote or the STB.

Press the att button to be sure it is in watching mode. And, turn on the STB/TV in any way you need to & exercise the various buttons to determine if it is just the power or everything.

Make sure no buttons are stuck.

If there is no response - Is the STB powered up ?? Plugged in to a non-switched outlet.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 8
Community Support

Re: Remote - no response

Hi nancy2013,


The information aviewer provided is excellent advice in determining the issue. If the remote does not work in any locations in the house, it may be defective. If so, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. We will be happy to assist in replacing that remote for you.

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 8

Re: Remote - no response

The bad remote does not work on any other TV.  No llights, nothing. The good remotes turn on the ATT uverse boxes.  I will send the detailed message as you suggested.


Thanks all!

Message 4 of 8
Community Support

Re: Remote - no response

Hi nancy 2013,


We have received your message and look forward to working with you to resolve this issue.


-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 8

Re: Remote - no response

Hello it's me again. You sent me a remote last year to replace that dead one. Now the remote to a different tv is also dead. Went thru all the steps. Doesn't work on any other box or tv. no lights, nothing. Other remotes work on the tv. Changed batteries, no difference. 






[edited for privacy - please do not post personal information]

Message 6 of 8

Re: Remote - no response

one of our remotes recently stopped working. i thought it was the batteries so i replaced them. after installation, the ATT button stayed lit for awhile with no respose from the other buttons. after the light went out, the remote could not control the receiver or the TV.

Message 7 of 8

Re: Remote - no response

I have had this happen to me in the past as well.


In the future, if you are not near a computer and you want to get the ball rolling, you can always call att customer care as well.  The few times it happened to me, they got me my remotes quickly.  In the meantime, if you live with others that need the remotes at the same time as you, if you have a smartphone, you can always get the app to turn your phone into a remote.  I know it is not the best option, but at least it will control your uverse box until the new remote arrives.

Message 8 of 8
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