11-18-2013 8:57 AM
My uverse remote from my guest bedroom has not worked for a good month or so. It's the S10 S3 model. It rarely gets used because it's for the guest bedroom tv. I replaced the batteries and went through all the step-by-step u-verse remote control troubleshooting tips but there is no response, so I could not do a setup, reset, check mode, etc.. No lights, nothing. I have two additional tvs in the house that get used regularly and the remotes work just fine.
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11-18-2013 9:22 AM
11-19-2013 10:39 AM
The information aviewer provided is excellent advice in determining the issue. If the remote does not work in any locations in the house, it may be defective. If so, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. We will be happy to assist in replacing that remote for you.
Keep an eye on the at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
11-19-2013 4:51 PM
The bad remote does not work on any other TV. No llights, nothing. The good remotes turn on the ATT uverse boxes. I will send the detailed message as you suggested.
11-19-2013 5:45 PM
Hi nancy 2013,
We have received your message and look forward to working with you to resolve this issue.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
03-27-2014 6:35 PM - last edited on 03-27-2014 9:20 PM by Phil-101
Hello it's me again. You sent me a remote last year to replace that dead one. Now the remote to a different tv is also dead. Went thru all the steps. Doesn't work on any other box or tv. no lights, nothing. Other remotes work on the tv. Changed batteries, no difference.
[edited for privacy - please do not post personal information]
11-09-2014 8:29 PM
one of our remotes recently stopped working. i thought it was the batteries so i replaced them. after installation, the ATT button stayed lit for awhile with no respose from the other buttons. after the light went out, the remote could not control the receiver or the TV.
11-12-2014 6:06 AM
I have had this happen to me in the past as well.
In the future, if you are not near a computer and you want to get the ball rolling, you can always call att customer care as well. The few times it happened to me, they got me my remotes quickly. In the meantime, if you live with others that need the remotes at the same time as you, if you have a smartphone, you can always get the app to turn your phone into a remote. I know it is not the best option, but at least it will control your uverse box until the new remote arrives.
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
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