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Remote does not work

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Remote does not work

My remote has stopped responding, the two upper left buttons (ATT and TV) are red.  The tv screen has the Press OK to Watch TV message but does nothing when OK is pressed.  I have held the power button down twice to restart the TV but the same message returns.

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Accepted by aviewer
‎09-30-2015 1:39 AM

Re: Remote does not work

Could be a button is stuck causing continual IR transmission & no other buttons work. Also, take out teh batteries & replace them.

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Message 2 of 8
Contributor

Re: Remote does not work

Wow, you're a genius.  Took the back off the remote and just removed the batteries and stuck them back in.  Works fine now, thanks for this simple solution.

Message 3 of 8
Contributor

Re: Remote does not work

I have checked all of the buttons and they aren't stuck. I have done before and my daughter happened to he here and she said it was an easy fix, and did something. It says that I am on analog tv. I do not understand.

Message 4 of 8
Contributor

Re: Remote does not work

The screen is saying that I am on analog? No sticking of the buttons

 

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Message 5 of 8
Contributor

Re: Remote does not work

I am on the troubleshooting screen and I cannot get it to go away!
Message 6 of 8
Expert

Re: Remote does not work

@Shkelly - Have you tried fresh batteries? Nothing blocking the sensor on the STb?

Message 7 of 8
Contributor

Re: Remote does not work

No.  I've changed the batteries.   I cannot power the television on and off with the remote (or change channels or mute the danged commercials).  If it is a "stuck" button, how do I "unstick" it?

 

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