How do I get a replacement for a failing remote control?

Contributor

How do I get a replacement for a failing remote control?

AT&T: the remote control for one of my U-Verse Cisco boxes is failing - 'volume down' no longer works. I'm sure it's the remote that is failing. How do I get a replacement without trying to navigate your VRU and/or speaking to somebody in India? d.v.v.
Message 1 of 6 (13,971 Views)
ACE - Expert
Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: How do I get a replacement for a failing remote control?

You need to call, use the instructions in my sig and they should be able to send you one.

 

A work around I found is to press the TV button and then the R/L  arrows become volume control on my Panasonic plasma.  Push the ATT button and control is returned to Uverse. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6 (13,937 Views)
Expert

Re: How do I get a replacement for a failing remote control?

I called cs and requested new remote controls.  I got four since I have four stbs.

Message 3 of 6 (13,918 Views)
Contributor

Re: How do I get a replacement for a failing remote control?

The work-around works; thank you!
I suppose I'll need to call & battle the voice response unit!
Message 4 of 6 (13,909 Views)
Professor

Re: How do I get a replacement for a failing remote control?

(800) 983-2811

Try that number.
Message 5 of 6 (13,878 Views)
ACE - Expert

Re: How do I get a replacement for a failing remote control?

That's a direct # to CS open 8-5 EST today and M-F 8-7. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 6 (13,870 Views)
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