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Do I need to return any wires or cables with my DVR and remote?

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Do I need to return any wires or cables with my DVR and remote?

As I understand, I will save $ on my bill if I return my DVR and remote. This will still allow me to have basic cable. My question is, do I also need to return any cable? What about the cord with the black box attached? Do I need to return that as well?

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Message 1 of 8
ACE - Expert
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Accepted by Subversiva
‎08-14-2018 3:33 PM

Re: Do I need to return any wires or cables with my DVR and remote?

Have you called CS to downgrade to a package that does not include a DVR (I believe that's "basic")?  You can't just send your DVR back without some prior authorization.

 

You should receive an email with instructions.  I know they don't want the remote back but I'm not sure about wiring.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 8
ACE - Expert
Solution
Accepted by topic author
Accepted by Subversiva
‎08-14-2018 3:33 PM

Re: Do I need to return any wires or cables with my DVR and remote?

According to this you do not have to return ethernet or coax cables.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 3 of 8
Contributor

Re: Do I need to return any wires or cables with my DVR and remote?

Good answer. I will call tomorrow to authorize.

Message 4 of 8
Contributor

Re: Do I need to return any wires or cables with my DVR and remote?

Thank you!

Message 5 of 8
Contributor

Re: Do I need to return any wires or cables with my DVR and remote?

My issue is this:

I have documentation from FedEx my equipment was returned

I have documentation from Direct TV my equipment was returned.

Still they insist in deducting equipment costs from my refund.

After 14 documented contacts I have been given 3 different amounts and at this point have not seen an actual refund.

Is anyone else having these issues? It is a standard business practice?

Message 6 of 8
Contributor

Re: Do I need to return any wires or cables with my DVR and remote?

I cancelled my auto pay to change from Direct Tv and switch to Dish.  I said it was cancelled and I would have to make a payment for the month,  but they took the payment anyway.  I was told you have to cancel auto pay a month in advance.  I think that is a load of crap.  I am waiting to see if I will get my refund.  They only sent one box for two DVR's also.

Message 7 of 8
Contributor

Re: Do I need to return any wires or cables with my DVR and remote?

Looking for more community hands on with the AT&T representative is in reference to haul making house calls I’m saving up equipment I am delivering devices arm of France I’m getting to know the business owners and employees at hand

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