New! Have you been asked to update your AT&T email settings? Learn how we're enhancing the security of AT&T Mail.
08-14-2018 1:52 PM
As I understand, I will save $ on my bill if I return my DVR and remote. This will still allow me to have basic cable. My question is, do I also need to return any cable? What about the cord with the black box attached? Do I need to return that as well?
Solved by: Go to Solution.
08-14-2018 1:59 PM
Have you called CS to downgrade to a package that does not include a DVR (I believe that's "basic")? You can't just send your DVR back without some prior authorization.
You should receive an email with instructions. I know they don't want the remote back but I'm not sure about wiring.
08-14-2018 2:14 PM
According to this you do not have to return ethernet or coax cables.
___________________________________________________This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
09-20-2018 3:34 PM
My issue is this:
I have documentation from FedEx my equipment was returned
I have documentation from Direct TV my equipment was returned.
Still they insist in deducting equipment costs from my refund.
After 14 documented contacts I have been given 3 different amounts and at this point have not seen an actual refund.
Is anyone else having these issues? It is a standard business practice?
09-29-2018 9:17 PM
I cancelled my auto pay to change from Direct Tv and switch to Dish. I said it was cancelled and I would have to make a payment for the month, but they took the payment anyway. I was told you have to cancel auto pay a month in advance. I think that is a load of crap. I am waiting to see if I will get my refund. They only sent one box for two DVR's also.
10-02-2018 7:47 PM
Looking for more community hands on with the AT&T representative is in reference to haul making house calls I’m saving up equipment I am delivering devices arm of France I’m getting to know the business owners and employees at hand