05-14-2013 11:19 AM
Ever since the upgrade in on-screen format recently, there is an additional delay when I use my remote. Is this because the current cable box is outdated and was not designed to handle the amount of data due to the upgrade in the on-screen format? Or were we given outdated boxes to begin with? Has anyone else experienced delayed responses when commands have been pressed on the remote?
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05-20-2013 8:50 AM
paulguy I was helped by one of the community managers on these forums.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
05-20-2013 11:00 AM
Hello paulguy, I would like to assist you with the issue you are having with your DVR. I have sent you a private message so we can discuss your options in having the DVR replaced. Please check the inbox.
06-09-2013 5:28 PM
response to remote is impossibly slow, even responds with incorrect selections. Seems to coincide with newer silly interactive "features" largely ads. Before fooling around, be sure that we can WATCH TV! This PM, HD is largely missing. U-verse software has become utterly defective, not just slow or buggy. Cost was already too high, and now, no service. Lack of live human support is inexcusable. Really, we users should manage memory by rebooting and limiting DVR use? Do not squander resources, making simple TV unusable. If there is something dramatic you can do, let me know, but hope dwindles, Comcast and OTA beckon.
06-09-2013 8:40 PM
If it's an LCD (LED) TV check for these settings on your advanced settings on the menu: Dynamic Contrast, Auto or Ambient Brightness, Energy/Power Saver, Intelligent Sensor or Auto Iris.
If you have any of them or similar ones try turning them 'off' one by one until you find the culprit, then turn the non-offending ones back on to double check. All of these can cause Uverse remote problems w/an LCD (LED).
If it's a plasma, make sure the DVR/STB is in front and the face pointing the same direction as the TV, so it gets no IR from the front of the screen. Good luck
09-28-2013 6:52 PM
We've been experiencing the same issues described here for over a year. It takes multiple attempts before before I get a response from the receiver. As stated above, on occasions, the response is often not associated with the command set from the remote. When attempting to change channels, I have "muted" the receiver itself. A small overlay image in the shape of a crossed out speaker appears in the upper right hand corner. I had the reset the receiver to get the audio back. Before it's asked, no, the tv itself was not muted.
Also, when watching recorded programs, if you attempt to use the "skip" function and then skip again before the program starts playing again it will either exit the recording or bring up the menu screen.
We are still using the same equipment that was installed in 2008 with the exception of the remotes. I'm hoping we can get some assistance with this issue as we like Uverse otherwise and do not wish to change providers.
09-28-2013 7:05 PM
Instead of doing a reboot when you get the DVR mute, try this:
A reboot of the DVR weekly will keep it operating at it's fastest, they all slow down when memory load gets too high, rebooting resets it.
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09-28-2013 7:14 PM
Thank your sir. That seems like it would be quicker than a reboot. Unfortunately, it addresses one of our symptoms and not the main issue which is lack of or miscommunication between the remote and receiver.
09-28-2013 7:18 PM - edited 09-28-2013 7:20 PM
Trey-n-Heather - Go to your local Home Depot electrical dept and get a roll of this tape & place a couple of inches of it on the front of the STB to the right of the middle lights & it should end your problem - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-3...
09-28-2013 7:51 PM
Thanks aviewer. Excuse my ignorance but how does a piece of electrical tape solve what the above posts identify as a memory issue. Also, I tried it with some electrical tape I have here and only succeeded in blocking ALL communication.
09-28-2013 8:00 PM
09-28-2013 8:15 PM
The issues you describe are almost exactly what we are experiencing. I will pick up the correct tape tomorrow. I meant no disrespect but didn't know there was a difference between electricians tape. Also it was confusing as the system worked fine and was very responsive for the first two years.
09-28-2013 8:25 PM
09-28-2013 8:31 PM
After you mentioned noticing it with duct tape, curiosity overwhelmed me and began searching my tape supplies. I took a small piece of painters tape, doubled it up and covered the sensor. Guess what? You have my apologies again. Thank you very much.
09-29-2013 7:27 AM
12-11-2013 8:57 AM
Really? This is the answer? We have to buy tape and antenea for our remotes to work properly? I just had my u-verse installed yesterday by a very nice tech, but I am having strong second thoughts about going with at&t.
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