Delayed response using my remote

Tutor

Delayed response using my remote

Ever since the upgrade in on-screen format recently, there is an additional delay when I use my remote.  Is this because the current cable box is outdated and was not designed to handle the amount of data due to the upgrade in the on-screen format?  Or were we given outdated boxes to begin with? Has anyone else experienced delayed responses when commands have been pressed on the remote?

Message 1 of 33 (10,497 Views)
ACE - Master

Re: Delayed response using my remote

paulguy I was helped by one of the community managers on these forums.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 33 (10,248 Views)
Employee

Re: Delayed response using my remote

Hello paulguy, I would like to assist you with the issue you are having with your DVR. I have sent you a private message so we can discuss your options in having the DVR replaced. Please check the inbox. Smiley Wink

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 17 of 33 (10,250 Views)
Contributor

Re: Delayed response using my remote

response to remote is impossibly slow, even responds with incorrect selections. Seems to coincide with newer silly interactive "features" largely ads. Before fooling around, be sure that we can WATCH TV! This PM, HD is largely missing. U-verse software has become utterly defective, not just slow or buggy. Cost was already too high, and now, no service. Lack of live human support is inexcusable. Really, we users should manage memory by rebooting and limiting DVR use? Do not squander resources, making simple TV unusable. If there is something dramatic you can do, let me know, but hope dwindles, Comcast and OTA beckon.

Message 18 of 33 (10,250 Views)
ACE - Expert

Re: Delayed response using my remote

If it's an LCD (LED) TV check for these settings on your advanced settings on the menu: Dynamic Contrast, Auto or Ambient Brightness, Energy/Power Saver, Intelligent Sensor or Auto Iris.

If you have any of them or similar ones try turning them 'off' one by one until you find the culprit, then turn the non-offending ones back on to double check. All of these can cause Uverse remote problems w/an LCD (LED).

If it's a plasma, make sure the DVR/STB is in front and the face pointing the same direction as the TV, so it gets no IR from the front of the screen.  Good luck Smiley Wink

Chris

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 33 (10,250 Views)

Re: Delayed response using my remote

We've been experiencing the same issues described here for over a year. It takes multiple attempts before before I get a response from the receiver. As stated above, on occasions, the response is often not associated with the command set from the remote. When attempting to change channels, I have "muted" the receiver itself. A small overlay image in the shape of a crossed out speaker appears in the upper right hand corner.  I had the reset the receiver to get the audio back. Before it's asked, no, the tv itself was not muted.  

    Also, when watching recorded programs, if you attempt to use the "skip" function and then skip again before the program starts playing again it will either exit the recording or bring up the menu screen.  

     We are still using the same equipment that was installed in 2008 with the exception of the remotes.  I'm hoping we can get some assistance with this issue as we like Uverse otherwise and do not wish to change providers.  

Message 20 of 33 (10,167 Views)
ACE - Expert

Re: Delayed response using my remote

Instead of doing a reboot when you get the DVR mute, try this:

 

To control the speaker volume of the motorola box itself:
1) Press and hold the AT&T button on the remote
2) Press the "OK" button and release it and the AT&T key at the same time.  All the universal lights will flash twice.
3) Type 955.  The AT&T key will flash twice
4) Press "Enter"

Now you can turn your motorola box all the way up. Once you get it set how you want, we need to set the remote back to control the TV volume instead of the motorola box.  To do that:
1) Press and hold the AT&T button on the remote
2) Press the "OK" button and release it and the AT&T key at the same time.  All the universal lights will flash twice.
3) Type 955.  The AT&T key will flash twice
4) Press "TV".  The TV light will flash twice

All of this is assuming that the TV button on your remote is already programmed to control your TV.  
If it is not, you will need to find the code for your TV and program the TV button first. 

 

A reboot of the DVR weekly will keep it operating at it's fastest, they all slow down when memory load gets too high, rebooting resets it. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 21 of 33 (10,161 Views)

Re: Delayed response using my remote

Thank your sir.  That seems like it would be quicker than a reboot. Unfortunately, it addresses one of our symptoms and not the main issue which is lack of or miscommunication between the remote and receiver. 

Message 22 of 33 (10,157 Views)
ACE - Expert

Re: Delayed response using my remote

[ Edited ]

Trey-n-Heather - Go to your local Home Depot electrical dept and get a roll of this tape & place a couple of inches of it on the front of the STB to the right of the middle lights & it should end your problem - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-3...

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 23 of 33 (10,152 Views)

Re: Delayed response using my remote

Thanks aviewer. Excuse my ignorance but how does a piece of electrical tape solve what the above posts identify as a memory issue. Also, I tried it with some electrical tape I have here and only succeeded in blocking ALL communication. 

Message 24 of 33 (10,132 Views)
Highlighted
ACE - Expert
Solution
Accepted by aviewer (ACE - Expert)
‎09-30-2015 1:39 AM

Re: Delayed response using my remote

Trey-n-Heather - Because it is not a memory problem. It is a sensitivity problem. The tape you tried passed no IR. The one I am recommending blocks some IR. Not that there is not a memory problem. Slow reaction is another problem. Here is more explanation -

IR Issues

Going back 5-6 years there are many posts about IR interference. Remedies included taping over the IR sensor, hiding the STB, turning off auto brightness on the TV.

A common fault was the info button press corrupting to an STB mute action. The number of reports of this have totally fallen away. My personal initial primary problem was getting the zero to register. But, one day long ago that just went away.

Niles Audio Corp. makes IR repeaters & has a video on their web site showing the fragility of the IR coding that is used for U-verse & other boxes. They said their new line of repeaters could handle it. Oddly, a U-verse customer posted in this community that they had a NIles install that was not working & after they contacted Niles they did not get any satisfactory resolution.

I came to believe that the IR sensor is too sensitive, That the DVR is worse than other STBs. That command type buttons are worse than the number buttons. That, somehow software updates can make it better or worse, So, it is a moving target. Hard to pin down.

I noticed that the U-verse remote does work better than my Logitech Harmony model 700. I looked at the IR signal through a digital camera. It appeared to me that the Harmony IR signal is stronger than the U-verse remote. This reinforces my theory that the IR sensor is too sensitive.

Recently, my most common problem was FF and Play Buttons often corrupted to chan up and chan down more than six times a night while watching recorded shows, exclusively.

I happened to notice that I had a specific kind of "duct tape" covering the blue light on the STB. Actually, it just looks like duct tape, but is electrical tape available at the Home Depot in the electrical dept. - http://www.homedepot.com/p/Commercial-Electric-2-in-x-150-ft-Vinyl-Electrical-Bundling-Tape-Silver-3...

This tape has a degree of transparency. I thought I would use it to cover the IR sensor. The remote has never worked better. In over 20 evenings since I applied the tape - watching recordings while FF through the ads - I have not had one chan up - chan down corruption . Previously, there would have been at least 6x20=120 occurrences.

Almost all button presses are accepted & none are changed to a different action.


RF Issues

It should not be a surprise, but it is, that half the problems with the RF remote are IR. I run an STB well hidden for a second TV. I had the IR sensor covered with black tape. I replaced the black tape with the "duct tape" & saw an immediate improvement in response to menu buttons. The number buttons were already good - see below for that solution.

The STB using RF must be hidden due to the dongle conversion of RF to IR. If it is not hidden it is subject to the following problems:

IR corruption - Ironically, the RF remote was often offered as a resolution for IR problems. But, if the STB is not hidden nothing has changed to eliminate theI IR corruption problem. If the corrupting light can be seen by the STB IR sensor it will continue to corrupt the IR signal.

If the STB IR sensor can see IR from another remote, it will respond to it.

If another STB can see the IR generated by the dongle, it will respond to it.

Note that hidden means the IR does not see outside light - If you have an optical repeater it is IR subject to corruption. If you have an IR receiver that produces RF to go through a wall, it is still IR subject to corruption. Only if the remote is RF (like the point anywhere remote) transmitted to a hidden device will it ward off IR corruption.

Previously, I found the RF remote lacking in RF power - in the same room, twelve feet away, hidden only by a thin sheet of cardboard. One method to increase RF power is to hold the remote under your chin while pressing a button - using your head as an antenna.

A better way is this antenna placed in the battery compartment - http://www.amazon.com/Cellular-Innovations-A-BOOSTER-Universal-Antenna/dp/B00009WCAP/ref=sr_1_8?ie=U...

With this antenna, the channel numbers are almost always accepted. With the "duct tape" in place, the other buttons work almost every time. The remote now works better than ever.

STB Issues

Once IR and RF issues are resolved, there are timing issues with the STB to contend with. Numbers process fast and Menu items process slow. You need quick, light touch on some numbers to avoid duplicates and a slow, strong press on menu activities. Effort is required to suppress the urge to press again while waiting for a response. It takes concentration to get effective results. Frequently a second press immediately cancels a slow responding first press. Current IR and RF issues amplify the effect of the timing issue.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 33 (10,126 Views)

Re: Delayed response using my remote

Thanks aviewer. 

   The issues you describe are almost exactly what we are experiencing.  I will pick up the correct tape tomorrow.  I meant no disrespect but didn't know there was a difference between electricians tape.  Also it was confusing as the system worked fine and was very responsive for the first two years. 

Message 26 of 33 (10,118 Views)
ACE - Expert

Re: Delayed response using my remote

Trey-n-Heather - You were right to question my first response. It was cryptic. I hope the tape works as well for you as it does for me. There are no guarantees in this area. Please let me know one way or the other.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 33 (10,111 Views)

Re: Delayed response using my remote

Aviewer,

After you mentioned noticing it with duct tape, curiosity overwhelmed me and began searching my tape supplies. I took a small piece of painters tape, doubled it up and covered the sensor. Guess what? You have my apologies again. Thank you very much. 

Message 28 of 33 (10,109 Views)
ACE - Expert

Re: Delayed response using my remote

Trey-n-Heather - Glad you found the right amount of IR transparency & thanks for posting so it can be added to the knowledge base.

As we have both experienced, it can, somehow, change. Sometimes in one direction & sometimes in the other. So, if you have trouble with the tape in place. The first thing to try is - remove the tape.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 33 (10,071 Views)
Contributor

Re: Delayed response using my remote

Really? This is the answer? We have to buy tape and antenea for our remotes to work properly? I just had my u-verse installed yesterday by a very nice tech, but I am having strong second thoughts about going with at&t. 

 

Message 30 of 33 (9,034 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.