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How do you escalate your case with AT&T. The representative said they don't give out any information nor at least a name. I've been without internet and TV now for 2 days and no one can give an answer on timeframe. 

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Re: Customer Service

Hello @Clark2018
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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