Code Works - No Volume/Mute

Highlighted
ACE - Professor

Code Works - No Volume/Mute

We just got new S10-S3s from our old silver ones. On one of the older TVs I tried every single code on the list for the TV, used auto program, searched for it with FF, and auto volume control setup but none it works Smiley Sad. It turns the TV off but doesn't do anything with the volume.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1 of 7 (2,497 Views)
ACE - Expert
Solution
Accepted by aviewer (ACE - Expert)
‎09-30-2015 1:39 AM

Re: Code Works - No Volume/Mute

Darknessrise - Reading that you did something with auto volume setup makes me wonder if that is not now set correctly.

If you program a TV, the default is that the TV ALWAYS controls the volume. But, of course if the code is not complete it will not work.

If you cannot get it to work with the TV volume, you can change the STB volume. - att/ok - 955-att-enter. Actually, leave out the att & the volume control will follow the mode button. Since, you watch in att mode you will change the STB volume.

set the STB volume midrange. Set the TV volume to a comfortable level. From then on the u-verse remote will vary the (STB) volume within your comfort range.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7 (2,477 Views)
ACE - Professor

Re: Code Works - No Volume/Mute

[ Edited ]

These are the extra steps I tried:

 

PROGAMMING THE BLACK REMOTE

1. Press (TV, DVD, AUX) and Enter. Release both keys. (mode key down first but release at the same time).
2. Press and release the Skip/FF. The TV button should blink. If the TV doesn't turn off, press and release it again.
3. If it does turn off, press Power to turn the TV back on. Press and release Enter to lock the code.

COMBINE POWER

1. Press AT&T and OK. Release both keys. (AT&T down first but release at the same time).
2. Press 977.
3. Press and release AT&T. It'll blink. Press and release other device key (TV, DVD, AUX). Press and release enter.
4. Press and release AT&T. Test out the power control.

PROGRAMMING VOLUME

1. Press AT&T and OK. Release both keys. (AT&T down first but release at the same time).
2. Press 955.
3. Press the mode that you want to control the volume (TV, DVD, AT&T, AUX).
4. Press and release AT&T. Test the volume control.

PROGRAMMING CHANNEL

1. Press AT&T and OK. Release both keys. (AT&T down first but release at the same time).
2. Press 966.
3. Press AT&T to correctly control the channels.
4. Test the channel control.

 

 

Would just doing ATT/OK - 955 - Enter like you said do something different than the "Programming Volume" section?

 

 

I find it strange that our silver remote was able to control the volume and mute it while these cannot easily.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 7 (2,470 Views)
ACE - Professor

Re: Code Works - No Volume/Mute

Well I did it the way you said and I saw that receiver volume control thing. Is 25 the max it goes?

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7 (2,458 Views)
ACE - Expert

Re: Code Works - No Volume/Mute

Darknessrise - If you were starting from scratch & you only need tv and STB you only have to do the TV code. The defaults have power on both, TV volume & I think channel follows the mode button.

Yes, 25 is the STB max. Does that work for you?

It is a shane that there are differences between the two remotes. Some folks have found silver ones at a thrift store for fifty cents.

If you cannot work it out - go for a Logitech Harmony. Least expensive is refurb model 300 at newegg.com for $18.

I have recommended to many people that were unable to find codes to support their devices with the U-verse remote that they get a Logitech Harmony remote.
 
Many of those people feel they do not want to, or should not have to, spend their own money for a remote.
 
Others, have a very complex setup and are willing to spend their money to maximize their viewing experience.

The U-verse remote is effective for some subset of basic control functions on the most popular equipment, The Harmony provides full control of complex setups across a broader range of equipment.

Until sometime in 2011 the Harmony only offered expensive models (over $100). In 2011 they introduced the model 300 ($30) followed by the model 200 ($20). These only support one activity (Not many for a Harmony, but same as U-verse) - Watch TV.
 
This writeup shows that, even though the basic descriptions sound the same, there are functional advantages to the Harmony. The question is - Is it worth spending $$ for the Harmony.

Basic Similarity (Logitech Harmony Model 300 vs. U-verse remote) -
 
Both can control four devices (STB, TV, DVD, Aux) under one activity - Watch TV.

Logitech Harmony Model 300 advantages -
 
Must be able to do something no other remote can do to convince you to spend $30 to buy it so Logitech can make a profit.
 
Monster library of supported devices built on budget for expensive remotes (amazing how libraries grow over the years).

You can predetermine support of make & model via web site (http://myremotesetup.com/EasyZapper/New/Main.asp?WebProcessAction=Start&ReturnUrl=%2FEasyZapper%2F%2...

Since device support is defined in detail, a Logitech customer service rep (CSR) can help with any problems. When anything new comes out it can be added to your existing remote via download.
 
To program - Enter device make model in computer  based wizard. When device is supported, all functions are supported. IR signals can be learned from device remote.
 
IR/function/button  map - You can map any button to any function. You can pick buttons based on your preference, instead of someone else's. Logitech can add any new IR code format to function mapping via download. CSR can download changes that affect only you,
 
Watch TV button - Turns on/off programmed devices. Sets correct input. Ability to sequence devices and introduce delay between devices.
 
Change from Watch TV mode to individual device control with one button push and vice-versa. Same volume/mute buttons will affect different devices (STB, TV, HT) depending on device selected and the one user selected for the Watch TV activity. Note that the U-verse phantom mute can be un-muted with four logical button pushes - device mode, STB, mute, return to watch TV mode.
 
Able to buy more advanced remotes for more money - Each step up adds more devices, more activities(e.g. Watch OTA, Watch DVD, Watch TV with HT sound), more display (LCD screen) of functions & recharge-ablity .

Multiple activities appears to be a concept unique to the Logitech Harmony. It allows the same buttons to be programmed to different sets of inputs/functions/devices based on what the viewer is watching (i.e. an activity). The button map is unique to the activity. It can be as similar or different between activities/devices as you need it to be. Each activity has its own start up sequence to power up the selected devices & set inputs needed for continuity. It is especially valuable for complex setups and/or people with only basic knowledge of the operation of the remote.
 
*****************************************************************************************************

U-verse remote limitations -
 
U-verse  remote is provided free to watch U-verse TV. Support for some functions on some other devices is included so that it can be called "universal". But there is no business driver to spend money to assure full support of all functions on all possible devices .
 
Limited library of supported devices. Vague lists by type/mfgr. No model detail. No definitive/comprehensive list of codes. No "not supported" statement. If support is not accomplished, there is no way to find out if it should be supported until you find that the remote works for you. Since device support is not defined in detail, customer service rep cannot help with problems.
 
To program- Enter an arbitrary code that may be difficult (or impossible) to determine or step through every possible entry using the search method. Possibly finding some partially supported sets along the way.  No IR learning.
 
IR/function/button  map - Button/IR map cannot change (need new physical remote). IR/function map can only change if U-verse globally changes STB software. No ability to provide individual tuning.
 
Watch TV (ATT/power) -  Turns on/off programmed devices. Does not set input. No ability to sequence devices or introduce delay.
 
Default mode of operation is Watch TV (Channel change on STB, Volume on TV, Power up STB/TV). To vary operation requires reprogramming with more arbitrary codes applied to individual functions. No clear distinction between Watch TV and individual device control (i.e. It is difficult to change operation between Watch TV and controlling individual devices by programming with codes.)

To clear phantom mute - att/ok - 955 - att - enter - mute - att/ok - 955 - tv - enter. 12 button pushes, where two are two finger. If you can remember how to do it.
 
Point anywhere remote is the only extra cost upgrade - provides RF (with STB pairing) and learning IR.

*************************************************************************************

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7 (2,444 Views)
ACE - Professor

Re: Code Works - No Volume/Mute

Thanks Aviewer Smiley Happy. The original trick you told me to do is working ok for now. If it doesn't work out I'll probably get a logitech then.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 7 (2,408 Views)
ACE - Expert

Re: Code Works - No Volume/Mute

Darknessrise - Glad to hear it is working for you. Thanks, for letting me know.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 7 (2,403 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.