Contributor
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1 Message
Closed captioning
I somehow turned the closed captioning on and do not know how to turn it off. I pressed CC on the remote but it indicates that closed captioning is off already but it's still on. Please help. I don't know how to fix this.
Accepted Solution
Official Solution
QwertyAsdfg
Scholar
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126 Messages
8 years ago
Marking posts that helped you as an "Accepted Solution" will help other people find solutions faster.
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LarryKofGA
Contributor
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2 Messages
7 years ago
The problem is that closed captions do not appear on select programs even though they are CC. It happens on USA and Syfy channels as well as the local PBS programs. Not all programs have this issue, just the one's I m interested in recording. Even when not recording the program it still has no CC. Contacted parent of networks and they say the problem isn't theirs. ATT had no real answer other rhan record on CC 2, 3, or 4. Didn't help. I have a Samsung Smart TV.
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hi @LarryKofGA,
Can you tell us what episodes this happened on? The exact episode and season? Also, please let us know which closed captioning option you have selected.
-ATTU-verseCare
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marcindublin
Guru
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417 Messages
7 years ago
I can. All episodes of "Shooter" on USA are lacking Closed Captions.
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hi,
Is that with On Demand or with live or DVR? We are see On Demand episodes working with CC.
-ATTU-verseCare
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marcindublin
Guru
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417 Messages
7 years ago
DVR (or live).
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Zombiemaster
Tutor
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4 Messages
7 years ago
When I watch live or DVR'd programs off of the SYFY channel I do not get the Closed Captioning. When a commercial comes on the SYFY channel that has Closed captioning it will work but when my program starts back up there is no Closed Captioning. I have changed all of the setting in the closed captioning section but no change. This happens when I am watching the DVR receiver.
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hi @Zombiemaster,
We have reported this to our teams and working on a resolution.
-ATTU-verseCare
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LarryKofGA
Contributor
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2 Messages
7 years ago
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Zombiemaster
Tutor
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4 Messages
7 years ago
Still not working.
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