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Closed captioning

I somehow turned the closed captioning on and do not know how to turn it off. I pressed CC on the remote but it indicates that closed captioning is off already but it's still on. Please help. I don't know how to fix this.
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Message 1 of 18
Employee
Solution
Accepted by Administrator (Administrator)
Accepted by beckyww
‎01-22-2016 3:03 PM

Re: Closed captioning

  1. Press Menu on the remote control.
  2. Use the right-arrow to scroll to Options on the horizontal-menu bar.
  3. Use the down-arrow to select Closed Captioning
  4. Choose the desired CC setting and select Save or Select Done.

 

Marking posts that helped you as an "Accepted Solution" will help other people find solutions faster.

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Message 2 of 18
Employee
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎01-14-2016 8:26 PM

Re: Closed captioning

Depress the C button on remote from the A, B, C.....

C should toggle close caption on/off.

Employee Contributor*
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Message 3 of 18
Contributor

Closed Caption problems

The problem is that closed captions do not appear on select programs even though they are CC. It happens on USA and Syfy channels as well as the local PBS programs. Not all programs have this issue, just the one's I m interested in recording. Even when not recording the program it still has no CC. Contacted parent of networks and they say the problem isn't theirs. ATT had no real answer other rhan record on CC 2, 3, or 4. Didn't help. I have a Samsung Smart TV.

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Message 4 of 18
Administrator

Re: Closed Caption problems

Hi @LarryKofGA,

 

Can you tell us what episodes this happened on? The exact episode and season? Also, please let us know which closed captioning option you have selected. 
 

 

-ATTU-verseCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
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Message 5 of 18

Re: Closed Caption problems

I can. All episodes of "Shooter" on USA are lacking Closed Captions. 

Message 6 of 18
Administrator

Re: Closed Caption problems

Hi,

 

Is that with On Demand or with live or DVR? We are see On Demand episodes working with CC.

 

-ATTU-verseCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
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Message 7 of 18

Re: Closed Caption problems

DVR (or live). 

Message 8 of 18

No Closed caption on the SYFY channel but I do have it on the rest of the channels that I watch

When I watch live or DVR'd programs off of the SYFY channel I do not get the Closed Captioning.  When a commercial comes on the SYFY channel that has Closed captioning it will work but when my program starts back up there is no Closed Captioning.  I have changed all of the setting in the closed captioning section but no change.  This happens when I am watching the DVR receiver.

Message 9 of 18
Administrator

Re: No Closed caption on the SYFY channel but I do have it on the rest of the channels that I watch

Hi @Zombiemaster,

 

We have reported this to our teams and working on a resolution. 

 

-ATTU-verseCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 18
Contributor

Re: Closed Caption problems

It happens on live and with my DVR. It’s been with selected programs on USA & SyFy and now with local PBS station. Very frustrating.
Message 11 of 18

Re: No Closed caption on the SYFY channel but I do have it on the rest of the channels that I watch

Still not working.

Message 12 of 18

Re: No Closed caption on the SYFY channel but I do have it on the rest of the channels that I watch

No

Message 13 of 18
Administrator

Re: No Closed caption on the SYFY channel but I do have it on the rest of the channels that I watch

Hi @Zombiemaster,

 

Is this happening on the HD or SD channels?

 

-ATTU-verseCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 18

Re: No Closed caption on the SYFY channel but I do have it on the rest of the channels that I watch

It happens on HD.  I don't watch much SD.  Sometimes it acts like it will start the CC but then it stops.  The CC only lasts a few seconds when I start the show than it disappears and never comes back on.
Message 15 of 18
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