Helpful Links

Cant turn off any receivers with the remote


Cant turn off any receivers with the remote

Im not sure if the receivers are supposed to be turned off but mine all stay on all night. When you hit the power button it only shuts off the tv. I hit att and power and it shuts off tv. If I hit tv and power it shuts off tv. So Im not sure should I should be turning off the boxes? Is it bad for them  to stay on constantly? What can I do?

Message 1 of 5

Re: Cant turn off any receivers with the remote

When you press the AT&T button,  the POWER button should turn off and on both the U-verse receiver and your TV.  If this is not happening, you may need to reprogram your remote:  MENU > Help > System Set-up > Program your U-verse Remote


When the U-verse receiver is turned off, the green link light will remain on.  Also, the HD blue light may remain on depending which U-verse receiver you have, the Aspect Ratio selected on the receiver and type of connection between the receiver and the TV.  The green light around the POWER button on the front of the receiver will go off. 

Message 2 of 5
ACE - Expert

Re: Cant turn off any receivers with the remote

tmbogan - The u-verse boxes are "on" all the time. They just go to sleep. Which is a good thing.
When the remote is programmed for the TV it should turn off both the TV and the STB.

That is the oval green light should go out .

When in the att mode - Push the att button first.

Look at the lights on the remote when you push the power button. First the att should flash then the TV button.

If the att button does flash make sure you are pointing the remote at the receiver. Maybe even try it real close.


The remote always has tto turn off att box when the remote is in the att mode. The only thing to prevent it is if the STB does not see the signal. This is either the remote or the.

aiming. If it is the remote, check the batteries.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 3 of 5

Re: Cant turn off any receivers with the remote

The green oval light does not go out on any of the 4 boxes in my home. 

Message 4 of 5

Re: Cant turn off any receivers with the remote

Yay I got it to work!

Message 5 of 5
You must type a description before you click preview or reply.
Share this topic

Getting U-verse? Great! Welcome to the family!
Check out our articles below regarding your Install, Your Appointment, Bill, and other features!

Additional Support