uverse won't record

Contributor

uverse won't record

Since April 10, 2014, uverse has stopped recording programs that are scheduled to be recorded. Plenty of space left.

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Message 1 of 10
ACE - Guru

Re: uverse won't record

The first thing to try is to pull the power cord on the DVR, this has fixed many of the problems with the DVR.

If that doesn't work I would call into Tech support and have them replace the DVR.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 10
Employee

Re: uverse won't record

Hi @skilrena 

 

Just checking up on your post. Did @Jeffster suggestion help resolve this issue with your DVR? If not, then I'll be glad to assist you in ordering a replacement. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you! Smiley Happy


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 10
Contributor

Re: uverse won't record

Unpluging and rebooting seems to have solved the problem of the DVR not recording programs that were scheduled to record.

Message 4 of 10
Contributor

Re: uverse won't record

Followed his suggestion and recording seems to be working now.
Message 5 of 10
Employee

Re: uverse won't record

That's fantastic, I'm glad it's working for you. Feel free to post another question if you run into any other issues and we'll be happy to assist! Smiley Happy


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 10
Contributor

Re: uverse won't record

Hold down the ok button and the down arrow at the same time then pull the power core wait 5 seconds and plug it back in. This will factory reset the hard drive in the dvr. This is the right way to make it work. When you plug it back in you should see all three lights on the front flash 3 times if not you weren't hold the buttons correctly. Repeat process till you see all 3 light flash. Then it will take 11 min for reset to be completed. You should see a gear on the screen if you do you did it right. 5 yr uverse tech
Message 7 of 10
ACE - Expert

Re: uverse won't record


Itsjustlife wrote:
Hold down the ok button and the down arrow at the same time then pull the power core wait 5 seconds and plug it back in. This will factory reset the hard drive in the dvr. This is the right way to make it work. When you plug it back in you should see all three lights on the front flash 3 times if not you weren't hold the buttons correctly. Repeat process till you see all 3 light flash. Then it will take 11 min for reset to be completed. You should see a gear on the screen if you do you did it right. 5 yr uverse tech

No need to pull power cord, just press OK, Down and Power until the gear comes on the screen, then release them.  Recommended by ATT Uverse Care this way and done it myself. Smiley Surprised

 

Chris
__________________________________________________________

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Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10
Contributor

Re: uverse won't record

Which box is the DVR? I will try to unplug to see if that will fix the problem of not recording
Message 9 of 10
Contributor

Re: uverse won't record

The DVR is the bulkiest receiver you have and its a wired receiver, means theres a cable connected from the back of it to the  wall jack or modem ..

Message 10 of 10
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