04-23-2014 7:15 AM
The first thing to try is to pull the power cord on the DVR, this has fixed many of the problems with the DVR.
If that doesn't work I would call into Tech support and have them replace the DVR.
04-24-2014 12:34 PM
Just checking up on your post. Did @Jeffster suggestion help resolve this issue with your DVR? If not, then I'll be glad to assist you in ordering a replacement. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thank you!
04-24-2014 1:31 PM
Unpluging and rebooting seems to have solved the problem of the DVR not recording programs that were scheduled to record.
04-24-2014 1:55 PM
That's fantastic, I'm glad it's working for you. Feel free to post another question if you run into any other issues and we'll be happy to assist!
01-30-2016 6:39 PM
01-31-2016 9:23 AM
Hold down the ok button and the down arrow at the same time then pull the power core wait 5 seconds and plug it back in. This will factory reset the hard drive in the dvr. This is the right way to make it work. When you plug it back in you should see all three lights on the front flash 3 times if not you weren't hold the buttons correctly. Repeat process till you see all 3 light flash. Then it will take 11 min for reset to be completed. You should see a gear on the screen if you do you did it right. 5 yr uverse tech
No need to pull power cord, just press OK, Down and Power until the gear comes on the screen, then release them. Recommended by ATT Uverse Care this way and done it myself.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
08-13-2016 3:14 PM
The DVR is the bulkiest receiver you have and its a wired receiver, means theres a cable connected from the back of it to the wall jack or modem ..
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!