uverse wired box

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uverse wired box

I just connected a wired receiver to my old Tv. It has a wireless box connected to it originally. I have reset the box and waited for it to reboot. I keep getting the message "at &t uverse Tv is not available at this time. Please. Try again. Later. Why? Could my o U-verse utlet not be working?

Message 1 of 6 (4,022 Views)
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ACE - Master
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Accepted by topic author melinkca
‎09-30-2015 1:39 AM

Re: uverse wired box

How did you connect the wired receiver?  Was there a coax cable there or an ethernet plug you plugged into?  If it was coax, Uverse does not leave unused coax cables "hot" or "live" with nothing connected to them.  It causes problems when that's done.  If it's an ethernet cable your plugging into, maybe it's been unplugged on the back of the AT&T router?   

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6 (4,006 Views)
ACE - Expert

Re: uverse wired box

melinkca - BB is correct that the existence of a wired outlet does not guarantee connectivity to the U-verse signal. It helps to know the history or, even better, all the wire connectivity in the house.

I would be especially leery of a jack at the same location as a wireless box. There is a reason the wireless was previously selected over the jack.

If the connection is COAX, it is possible you are using the wrong COAX connector on the receiver. Make sure it is not the one intended to connect to th eTV.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6 (4,000 Views)
Contributor

Re: uverse wired box

Thanks for your responses. I wondered why the cable installed didn't use the coaxial cable originally. This is a monster sized old Tv that would not be moved so no need to have wireless when the outlet was there. Ill bet he turned off the outlet if it could cause feedback later on. I wish the message said something like "no cable feeddetected" or something like that instead of "try again later" I kept thinking I was not reseting correctly. Thanks again!
Message 4 of 6 (3,974 Views)
ACE - Expert

Re: uverse wired box

melinkca - So, you are going to use the wireless box?? Or, you are going to pursue the wiring to see if it is connected?? We can only guess based on odds. We need more info to make more suggestions.

Your comment on the error message got me to re-read your original post and come at it from the error message direction. The message you describe sounds like a new box. Is this a box you acquired to bypass the monthly fee? If so, it will never work.

If it was a box you moved from a another room, I would think the error message would be no- signal & a list of things to try. Maybe that message only comes on if it first detects a signal & it goes away. My complaint about that error message is that the first thing on the list should be - Wait five minutes. (because it was just a hit, not a full failure).

So, we are past the simple possibilities. If you want to pursue it further we need to know the history of the box & the full descriprion of your house wiring.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6 (3,965 Views)
Employee

Re: uverse wired box

Hi Melinkca,

 

Just checking up on your post. If you encounter any issues with your service or equipment in the future, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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