11-01-2018 8:11 PM
I switched from Uverse TV to DirectTV but kept internet and phone. The instructions to return the leased equipment have the serial numbers for the 3 boxes but also have a picture of the gateway. Don't I keep the Gateway for my phone and internet service? Do I return the remotes and the WAP or recycle them?
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11-03-2018 7:09 AM
Good Morning @evtermike
Mike, that is a very good question. With bundled services, such as U-Verse, returning the equipment is very easy. As you have stated, you did keep the internet service and the phone line service active and just disconnected the TV service in favor or getting DirecTV. All you do need to return is just the receivers and power cables and the WAP. The remotes and other audio/visual items do not need to be returned, those can be discarded if you prefer. All you need to do is take the required items,excluding the gateway, to your local UPS and or FedEx Corp store. The reason why we need to do it through a Corp store is the return process is prepaid. Once the equipment is return to us then we will process the return and place the receivers back into inventory.
If you have any further questions, or need any further assistance, please reach back out on this thread and we will do our very best to help.
Matthew, AT&T Community Specialist
11-04-2018 4:32 PM
Keep the proof of return paperwork from the store. Sometimes the equipment doesn't get entered as returned and you may get a bill from AT&T for unreturned equipment. The only way to prove the return is with the numbers off the paperwork from the store.
06-10-2019 8:45 AM
My mother has disconnected her service with DirectTV on May 24, 2019. She has not received her box and the pre-paid label. These were to be delivered to her within 4-7 days. Can you assist with this please?
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