10-14-2013 1:14 PM
I have a gateway (2wire 3800HV8) connected to our main TV and another receiver connected to a second (Motorola VIP1200). Recently it has been unable to replay recordings - it plays a couple seconds, stops, starts and repeats this pattern.
I have restarted the receiver and the gateway.
Any advice would be appreciated.
Solved by: Go to Solution.
10-14-2013 1:45 PM
10-15-2013 12:23 PM
I apologize about the issues you are having watching your recorded content. Hopefully, the information that aviewer provided got everything up and running the way it is suppose to be, but if you are still experiencing this issue, we would be glad to take it to the next step and get this issue escalated to get it resolved. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
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10-15-2013 2:14 PM - edited 10-16-2013 6:11 AM
Try holding down the down arrow and OK button at the sametime on DVR. While holding down unplug the unit with other hand. Wait 15 seconds now replug it back in. Once the power is back on release the buttons. You will go through a Hard Reboot. This is different from the reboot listed above.
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