"Press OK to browse a list or recordings" while watching DVR

Contributor

"Press OK to browse a list or recordings" while watching DVR

Often when I try to watch a recorded program on my secondary receiver, I get a bar down near the bottom of the screen that says "Press Ok to browse a list of recordings". Pressing OK, back, or exit just stops the playback and returns to the program list, although the program list generally has to rebuild when this happens. I start the program again, but within a few seconds the message reappears. It never happens on the primary DVR, and it happens most of the time (but not all the time) on the secondary box. The box does not lock up or have any other problems. Any ideas?
Message 1 of 39 (9,707 Views)
Expert

Re: "Press OK to browse a list or recordings" while watching DVR

Yes, I have seen that on occasion also.  Obviously it is a bug since the THDVR Phase 3 Update.  I'm sure it will be addressed in the future.

Message 2 of 39 (9,645 Views)
ACE - Expert

Re: "Press OK to browse a list or recordings" while watching DVR

This same thing occasionally happens to me.  Often enough that I know about it, but not often enough that I've started troubleshooting steps, like checking my wiring.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 39 (9,636 Views)
Contributor

Re: "Press OK to browse a list or recordings" while watching DVR

I am a new customer to at&t U-Verse and I have this problem all the time with my bedroom box. I have tried everything but the message keeps coming back. Never does it appear in the main unit. I have the wireless box in the bedroom, so maybe it gets interruption from another source? Annoying for sure. Smiley Mad

Message 4 of 39 (9,436 Views)
Expert

Re: "Press OK to browse a list or recordings" while watching DVR

If your install is coax check and make sure your connections are tight on all of your stbs and RG.  Sometimes they come loose, I don't know how or why but that is what happend to mine.  I tightened the coax connectors and the issues went away.

Message 5 of 39 (9,419 Views)
ACE - Expert

Re: "Press OK to browse a list or recordings" while watching DVR

I don't think the tightening-the-coax hint will work as well with a wireless box. Smiley Wink

 

This happens as a result of the STB losing communication with the DVR.  It could be a lose cable somewhere (e.g.. between the DVR and the RG, or between the RG and the Wireless transmitter), or it could be the result of wireless interference.  It happens to me in varying frequency on both of my STBs, but only at the level of it being a mild nuisance (two or three times a month per STB).

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 39 (9,393 Views)
Contributor

Re: "Press OK to browse a list or recordings" while watching DVR

OK...I'm going to show I'm a newbie by asking what does RG and STB stand for/ You are lucky it only happens a couple times a month, as my problem hapeens at least three times during a 1 hour show. Smiley Sad

But really I think it is a wireless interference as I live in a condo and have wireless from every unit near me.
Message 7 of 39 (9,391 Views)
ACE - Expert

Re: "Press OK to browse a list or recordings" while watching DVR

RG stands for Residential Gateway, the 2WIRE unit.

 

STB stands for Set Top Box.  The Cisco or Motorola box translating the IPTV into a video signal for the TV set (that such things used to sit on top of, before TV's became thin things that have no top to speak of.)  The DVR is actually a STB, too, but we normally mean the other boxes when we say STB.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 39 (9,391 Views)
Expert

Re: "Press OK to browse a list or recordings" while watching DVR


JefferMC wrote:

I don't think the tightening-the-coax hint will work as well with a wireless boxSmiley Wink

 

This happens as a result of the STB losing communication with the DVR.  It could be a lose cable somewhere (e.g.. between the DVR and the RG, or between the RG and the Wireless transmitter), or it could be the result of wireless interference.  It happens to me in varying frequency on both of my STBs, but only at the level of it being a mild nuisance (two or three times a month per STB).

 


I agree.

Message 9 of 39 (9,377 Views)
Teacher

Re: "Press OK to browse a list or recordings" while watching DVR

I've got one of the new wireless STB and get the same message.  I find that if I click the message, which does take you back to the list, and then click resume play on whatever recording I'm watching, that the message goes away.  I have not seen this on the wired STB that I have...believe in my case that it's isolated to the wireless box.

Message 10 of 39 (9,355 Views)
Contributor

Re: "Press OK to browse a list or recordings" while watching DVR

This is happening to me too.  It happens multiple times per show and is getting very annoying.  It's only on the wireless box.  U-verse please fix this quickly

Message 11 of 39 (8,730 Views)
Expert

Re: "Press OK to browse a list or recordings" while watching DVR


dmiller9123 wrote:

 

This is happening to me too.  It happens multiple times per show and is getting very annoying.  It's only on the wireless box.  U-verse please fix this quickly


See the existing thread on the issue with the wireless receiver.

 

http://forums.att.com/t5/Receivers/Cisco-wireless-receiver-known-issue-with-playback-of-recorded/m-p...

Message 12 of 39 (8,724 Views)
Contributor

Re: "Press OK to browse a list or recordings" while watching DVR

I have been having the EXACT same problem.  We just had a technician come out to our house and replace our router, but sure enough the problem is still there.  Either way, thanks for the postings...this may have saved me from getting them to replace the DVR and lose all of our recordings.

 

Please fix ATT.  Otherwise, your wireless receivers are going to start getting a bad rap.

Message 13 of 39 (8,678 Views)
ACE - Master

Re: "Press OK to browse a list or recordings" while watching DVR

So this bug only effects wireless STB's?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 39 (8,662 Views)
Contributor

Re: "Press OK to browse a list or recordings" while watching DVR

I had the offending box that was giving me trouble replaced and since then I have not had this issue. My suggestion is to call U-Verse Tech Support and ask them for a new box. They will UPS it overnight to you and it SHOULD solve your issue. BTW there is no charge to do this. Just return your old box in the prepaid UPS box. Smiley Happy

Message 15 of 39 (8,653 Views)
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