"Press OK to browse a list or recordings" while watching DVR

Contributor

"Press OK to browse a list or recordings" while watching DVR

Often when I try to watch a recorded program on my secondary receiver, I get a bar down near the bottom of the screen that says "Press Ok to browse a list of recordings". Pressing OK, back, or exit just stops the playback and returns to the program list, although the program list generally has to rebuild when this happens. I start the program again, but within a few seconds the message reappears. It never happens on the primary DVR, and it happens most of the time (but not all the time) on the secondary box. The box does not lock up or have any other problems. Any ideas?
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Message 1 of 39
ACE - Expert

Re: "Press OK to browse a list or recordings" while watching DVR


dhascall wrote:

So this bug only effects wireless STB's?


I have the same issue on wired STB's, but not nearly as often as he describes.  The STB loses sync with the DVR and has to relocate it and rebuild the available show information.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 39
Contributor

Re: "Press OK to browse a list or recordings" while watching DVR

I have the same issue since Jan. At first random and then it happened on all programming. Sometime the screen goes straight the DVR menu and I have to reselect the show to go back. Also many times the remote features will not work unless you hit okay. No fast forward or Pause.

Since this happened I called several times and heard several different EXCUSES. They sent me a new DVR box (worked good for 2 weeks), they replaced the box in bedroom twice with last time being a wireless box to see. Again nothing worked right. It happens on my 2 boxes but never DVR box.

Worse thing is, I have this service for over 2 years and all they want to offer me is $10 a month credit for my problems. I most likely will be going to Comcast again. Service is cheaper and told them and said I email an estimate. They do not care it appears.
Message 17 of 39
ACE - Expert

Re: "Press OK to browse a list or recordings" while watching DVR

If you want it fixed, I'd contact David and his tier2 team here:

http://www.uverseusers.com/index.php?option=com_openwiki&Itemid=36&id=david

Follow the directions under TROUBLES w/UVerse or install problems and hopefully they will solve your problem, let us know what happens. Good luck. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 39
Contributor

Re: "Press OK to browse a list or recordings" while watching DVR

I'm having the same issue!!!  It's super annoying!!  Definitely thinking of getting rid of these wireless boxes since they've been nothing but trouble since I had UVerse installed.  The remote is an issue too.  Oh and the rebooting.  Don't get the wireless boxes.

Message 19 of 39
Mentor

Re: "Press OK to browse a list or recordings" while watching DVR

I just posted in the thread

http://forums.att.com/t5/Receivers-Battery-Backup/Cisco-wireless-receiver-known-issue-with-playback-...

 

about the same thing. Just had everything but the DVR replaced, and still have the issue. Is anyone with a wireless box not having the issue? If so, how is your network set up? I'm using direct CAT5 connect for DVR and WAP. I have 2 other wired devices in RG also. Have several wireless devices through RG wireless including laptop, printer, and cell phones when I'm home.

 

Considering a gigabit switch to put the DVR and WAP on to see if it improves connection between the 2 and a 4 port ethernet and wireless router in bridge mode to connect all other traffic. Maybe RG unit is the issue with too much traffic?

 

Dennis_H

Message 20 of 39
Teacher

Re: "Press OK to browse a list or recordings" while watching DVR

This is my first posting so I hope I'm posting in the right area. I am having the same issue I guess that everyone else in this thread is having and it's that "press OK to browse a list of recordings" message that pops up while watching a recording. It is annoying as heck and it happens every single day and I just can't take it. AT&T has sent techs out here to replace both of my wireless receivers twice and also my WAP has been swapped once and it took about 20 calls for them to acknowledge that this is an known issue. Anyway I talked with a tech today and he's in the VIP department I guess it's because I've been calling so much I'm getting on their nerves LOL which I don't care just as long as they fix the problem. Well he told me that he is sending me out their newest Gateway model the 2 wire Hgv-3801 and that is has a stronger signal and will remedy this issue with that annoying message. My question is will this actually work, will this new gateway stop this signal issue altogether? Thanks for your time in advance.

 

-Tazo

Message 21 of 39
Mentor

Re: "Press OK to browse a list or recordings" while watching DVR

It won't help... The wireless isn't run through the 3801 anyway. The only thing that worked for me was to have them come out and run a cable and go back to a wired box. There is a comm problem with the wireless boxes talking to the DVR. My DVR never has a hiccup, but the wireless always did even with full bars. Dump it and you'll be much happier.
Message 22 of 39
Teacher

Re: "Press OK to browse a list or recordings" while watching DVR

well i'll just see what happens. If it doesn't they will just be dishing me out credits on my bill like they have been doing....I love the big credits, lol. Until this issue is completely resolved credits credits credits. I didn't ask for the wireless receivers it's all the installer had so AT&T will pay one way or another.
Message 23 of 39
Highlighted
Employee

Re: "Press OK to browse a list or recordings" while watching DVR

Sorry to hear about the interruptions with the recordings. This is a known issue discovered within the Total Home DVR (THDVR), and is currently being worked on. Unfortunately, there isn't a workaround other than backing out of the recording and restarting it at this time. If you have any additional questions please feel free to send me a PM.
AT&T U-verse Specialist
Rethink Possible
PM (Private Message)
Follow us on Twitter - @ATTCustomerCare

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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 24 of 39

Re: "Press OK to browse a list or recordings" while watching DVR

So, Kenneth, your saying this has been an issue since at least October of last year, and AT&T still has not figured out how to fix it after nearly a year? Pretty sad, but typical.

 

 




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Message 25 of 39
Teacher

Re: "Press OK to browse a list or recordings" while watching DVR

I don't have the issue anymore because I took some advice from a user I got rid of the crappy wireless boxes and went wired and everything works smooth. The wireless stuff is just crap I wouldn't recommend it to anyone. AT&T should have perfected this before offerening it to the public. I will give the advice that was given to me if this annoys you "GO BACK TO WIRED BOXES"

Message 26 of 39
Expert

Re: "Press OK to browse a list or recordings" while watching DVR


tazoman78 wrote:

 

I don't have the issue anymore because I took some advice from a user I got rid of the crappy wireless boxes and went wired and everything works smooth. The wireless stuff is just crap I wouldn't recommend it to anyone. AT&T should have perfected this before offerening it to the public. I will give the advice that was given to me if this annoys you "GO BACK TO WIRED BOXES"


If you go back earlier in this thread, you can see that it was started in October of last year prior to when the wireless receivers were introduced.  The issue was occurring on the wired receivers.

Message 27 of 39
Teacher

Re: "Press OK to browse a list or recordings" while watching DVR

well hmm i've had the wired boxes for almost 30 days now and I haven't seen the message once hmmm

Message 28 of 39
Expert

Re: "Press OK to browse a list or recordings" while watching DVR


tazoman78 wrote:

 

well hmm i've had the wired boxes for almost 30 days now and I haven't seen the message once hmmm


It occurred more frequently last year right after the THDVR Phase 3 Update was rolled out.  It seems to occur less now, but it still does happen on occasion on the wired receivers.

Message 29 of 39
Teacher

Re: "Press OK to browse a list or recordings" while watching DVR

well knock on wood it hasn't happened to me period but I would take it happening every now and then appose to every single day about 2 and 3 times per hour which is exactly what happened with the wireless boxes, I couldn't get through a simple 2 hour movie without that message coming up.

Message 30 of 39
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