increasing dvr storage

Contributor

increasing dvr storage

Can you please advise on how we can increase our dvr storage space?  We can record 65hrs of hd recording, and my parents who just got dvr can record triple that!  Can our current recordings be  transferred with some sort of upgrade?

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Message 1 of 6
Employee

Re: increasing dvr storage

Good news you can request DVR upgrade, one time charge $50, can install yourself or request tech dispatch.

Bad news, will lose all current recordings. As the DVR is intended for temporary storage will eventually lose recordings either when dvr needs to be replaced or cancel service. All programming you desire for long term storage should be transferred to another media either, VHS tape, dvd or pc hard drive. These all basically require playing back in real time to new media.

Suspect you current have the silver 1225 DVR and parents the black 2250 if in Motorola market.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Expert

Re: increasing dvr storage

I was charged $100 for my first 2250 DVR, but I eventually got a free one because the first one was replaced by a 1216 which also had to be replaced with another 2250.  If the price has dropped to $50 then that is great.  If you need a replacement DVR and you get a higher capacity one, it will be free. 

Message 3 of 6
Employee

Re: increasing dvr storage

Hello sunshi500,

 

Just checking up on your post. I see that 'My Thoughts' and RCSMG offered great insight with this situation. If you would still like to upgrade your DVR unit then feel free to let me know and I'll be glad to discuss some options in getting a replacement. Thanks! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Voyager

Re: increasing dvr storage

We have U450 and HD.  I was quoted a cost of $105 to replace VIP1225 (250GB) with 500GB DVR.  I would have considered $50 as reasonable shipping and handling.  If ATT agrees new U450 customers should have 500GB, then why not loyal customers.


RCSMG wrote:

I was charged $100 for my first 2250 DVR, but I eventually got a free one because the first one was replaced by a 1216 which also had to be replaced with another 2250.  If the price has dropped to $50 then that is great.  If you need a replacement DVR and you get a higher capacity one, it will be free. 


Message 5 of 6
Employee

Re: increasing dvr storage

ATT agrees that u300 and u450 customers should have a large DVR.
This is in comparison to the standard 1216.
At one time the only Motorola DVRs were 1216 and 1225.
when the 2nd gen 2250 was released it shares the title of large DVR with the 1225.
either is acceptable as large... requests for upgrade is billable.

Requests for replacement of defective DVR may be shipped with no choice of which DVR will be received as well as requests for a tech visit... inventory for replacement limited to what is on techs truck.

Replacing the DVR results in lose of all recordings but future schedule remains intact.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
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