Explore & discover

Helpful Links

Wireless Receivers Losing Connection

Tutor

Wireless Receivers Losing Connection

I'm decently technical, which is why I'm asking a question here as opposed to calling ATT.

We have had Uverse TV and internet since early 2013, and love the service. I have one main wired reciever in our living room and two wireless recievers in other rooms of our house.

I've found the wireless receivers work decently well, but every few days while watching they will suddenly stop working. The green bars will disappear and a message will be displayed saying it has lost connection with the WAP. At that point, you can remedy the problem by resetting that wireless receiver. When it reboots it starts working agian just fine. Something seems to be causing the WAP/Wireless receiver connection to blink or get interrupted, but again a simple reboot from the receiver reestablishes the signal.

This is far from a major problem, but it's an annoyance. I have already had one of the wireless recievers replaced by ATT since it is only separated from the WAP by one interior wall (shows full bars), but the problem continues. I have gone through all the normal steps to ensure the recievers are joined to the WAP, and again they work perfectly most of the time. This issue just appears randomly every few days.

I've read old posts about similar user problems and have confirmed we have a Cisco WAP. I'm just not sure what to do next. This cannot be the norm.
16,033 Views
Message 1 of 32

Re: Wireless Receivers Losing Connection

If that were the case of any of these things happening, then why would it go off at a specific time each night?

Message 31 of 32
ACE - Expert

Re: Wireless Receivers Losing Connection


@RescueConnie wrote:

If that were the case of any of these things happening, then why would it go off at a specific time each night?


Sorry, I couldn't figure out what post you were replying to, so it's rather hard to answer your question.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 32 of 32
Share this topic
Share this topic
Additional Support