- edited 07-25-2015 5:52 AM
Solved by: Go to Solution.
08-10-2016 2:10 PM
Ideally, the WAP or RG should be at about the same level as the devices connecting to it, though there's a fair amount of leeway.
More importantly, the WAP and RG should be at least 3 feet (preferably more) apart. Separating them vertically is even better than horizontally (to keep each from getting in the line of sight for a client of the other).
They should also each be where there is good ventilation to keep them from overheating.
09-22-2016 1:44 PM
I've lost connection on my wireless TV receiver recently, after a few months with no problem, and am unable to get it back. I will try recabling with longer Ethernet cable to see if that helps. But I do have perhaps a dumb question that could use clarification.
In the troubleshooting procedures on-line, it says
On the TV instructions, it says press the WPS button for 10 seconds, then press the OK button. What isn't clear is, do both buttons need to be pressed at the same time? I.e., press and hold the WPS button for 10 seconds, then press the OK button WHILE HOLDING the WPS button in? I could get this done with 2 people involved. Just wondering if that's why I can't reconnect, because by the time I press the WPS button and get back to the OK button, perhaps it's out of pairing mode. Thanks for an answer.
09-26-2016 8:33 AM
I recieved an replacement wireless receiver and it will not pair with the WAP...
unplugged and rebooted everything... Tried the factory reset of the receiver and get the wonderful red X.
what is there left to do? Find a new provider?
09-26-2016 8:47 AM
10-11-2016 10:10 AM
I was told not to press at the wps and ok button at the same time as that was my question too. When my installer came a week or so ago he did tell me about keeping the smaller unit away from the bigger unit, yada, yada and all was fine for this short time. A few days ago.....No TV. I too did all the instructions on the screen and nothing. I sent the tech a text last evening but have not had a response. I will attempt moving the smaller one further from the larger and see if I can get a TV back or I am goin got have to call and I do not like calling ATT.....always frustrating.
10-30-2016 12:55 AM
12-18-2016 8:41 AM
i added a 2nd wireless receiver and coundnt get it to pair with wap. tech support said it wasnt activiated on the specified day (13th) so she told me to try again on "new" activation date (17th beteen 1-4 pm) . I again tried and nothing! One question i do have is whether my wap provides wifi to my other wireless receiver? when I press wps on wap to pair new dvr, the other wireless receiver doesn't lose its signal. Could it be that my 1st Wireless receiver gets its signal directly from the gateway ??
- edited 12-19-2016 2:11 PM
I was having the same issue on and off. Finally last weekend was happening every 5-10 min. Couldnt watch anything with the constant interruptions. I called and a technician came in the next day. He replaced our modem. He said we were 3 or 4 versions behind. Funny how every time I called no one asked about that. Had the new modem for 1 day. Let's see if that solves the problem. There is always Comcast.
12-19-2016 2:33 PM
12-20-2016 1:42 PM
01-21-2017 7:48 AM
My wireless receiver that has worked in my bedroom for over 2 years now, just started periodically freezing and losing connection. Now when I restart it, it won't connect at all and it tells me that U-verse is not available now. I have unplugged it and restarted to no avail. I moved it to a different location and it works fine. I don't understand why all of a sudden the location it has been in for 2 years suddenly won't work, and it is relatively close to the gateway. Nothing else has changed as far as anything physical that would block the signal like a new wall or anything.
05-03-2018 9:38 AM
Sorry if this has been answered already. Earlier "my thoughts" said:
...may need to consider hardwiring (Ethernet) the receiver to RG and get off wireless.
My dumb question: can I simply take the Cat5 that is running from the RG to the wireless access point (for the wireless TV) and plug it directly into my wireless TV receiver box? Or do I need to replace the receiver and the AP with a different piece of hardware (connected to the end of said Cat5 cable)? If the latter, how do I request the needed piece o' hardware from ATT?
The only reason we have this TV on wireless is because when our installer came out to do the deed, we did not yet have Cat5 running from the RG to the site of the TV. Now that I *do* have a Cat5 in place, I would like to transition to a wired connection for this TV.