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- edited 07-25-2015 5:52 AM
Solved by: Go to Solution.
07-25-2015 6:26 AM
No it is not the norm....
Are you in a single family home, large lot size or a close living situation such as apartment, condo, small lot size with many other homes near.
When dealing with wireless devices interference is always a potential problem.
The WAP is direct connected to RG (yellow port) not a switch or other device.
If issue is not a loose or flaky connection between the RG (yellow port) and WAP (Ethernet cable), and known solid power supply connection (WAP not losing power).
There is at least three feet, ideally 5 or more, of separation between the RG and WAP (not side by side).
Do not suspect distance or material passing through problem (number of bars).
Then possible issue is interference from another WAP (close living arrangements) where the channels are changing as each WAP tries to find best frequency on 5Ghz band. A dual band router could also be issue.
If have android device recommend free app WiFi Analyzer, can shoe both 2.4 and 5 range, if on 5 seeing other Ciscos may need to consider hardwiring (Ethernet) the receiver to RG and get off wireless. Another app is inSSIDer has both free (limited devices shown) and paid (shows all devices seen).
As WAP / wireless receiver are 5 GHz other possible devices that could affect is wireless headphones, etc.... Have not checked to see if bluebtooths are now doing 5, but know bluebtooths were 2.4 along with microwaves (still 2.4) and a whole list of other devices.
07-25-2015 6:51 AM
07-25-2015 7:06 AM
... but it is impossible to separate the WAP and RG by 5-feet given the ethernet cable provided. Do you think I should get a longer one to do this? They are not side-by-side, but also not 5-feet apart....
An emphatic "Yes." At least 5 feet, and 10 if you can get it, and try to make sure that they're not in a "straight line" with respect to the wireless TV receivers.
07-25-2015 8:09 AM
08-02-2015 11:41 AM
Thank you very much for the helpful responses. We have made it a week without a single drop out after I re-cabled the WAP with a longer Ethernet cord, which is now 10 feet away from the RG. Both wireless receivers in our home seem to be working beautifully.
I would like to commend the technicians who curate this forum. I could have easily just called AT&T customer service, but I fear a sales person would have only thrown new a receiver/WAP/RG at the problem without truly trying to diagnose my issue. You guys saved me a lot of time and frustration. Thank you.
11-20-2015 5:47 AM
I agree. Our installer put our WAP right next to the RG. I have since moved it as far as the cord will allow, probably 3-4 feet and our signal is better, but we still have to reboot the receivers about once a week. If I have a longer ethernet cord I may try that and move it farther to see if it helps.
- edited 12-21-2015 2:43 PM
I have been on my Uverse system for 14 months now and have had two small issues until recently. I've had my RG replaced once and a wired receiver. Now I'm having the same issue with my wireless receivers.
What I find AMAZING is that you guys are saying to have the WAP 5-10' away from the RG. When mine was installed it was placed all of SIX INCHES away from the RG. And I've had two other service guys here who never said a word about moving the WAP.
Personally, my internet service sucks- slow speeds so I have to keep changing the channel settings. We only "like" the tv part (on-demand is a fraction of what comcast offers), and now this. I have regreted switching to AT&T from comcast since day one. Might have to start looking into switching back after the holidays
06-02-2016 4:48 PM
07-10-2016 5:38 PM
Once a week is normal. My uverse internet drops at least once a week and will come back on it's own if you just wait. I live in Los Angeles and nothing works out here.
- edited 07-12-2016 7:34 AM
I've been having problems with the WAP - The WAP was installed 6 inches away from the RG.
If you have your home wired with CAT5E or CAT6, then try the following:
This is working pretty well so far.
Some things I've noticed are the following:
My next step is to install a switch and a different network segment in between the RG and the rest of the home. This would place the Wireless Receivers in a different network segment. I'm not sure if this is going to work :-)
07-21-2016 5:04 AM
I have been dealing with this problem for months, if not close to a year. 5 technicians have been to my home. Every one promises what they've done will solve the problem, even the one that was here a few days ago. Nope. Woke up to no tv service again today. I had 15 minutes to watch a little news this morning. Now, I've spent 30 minutes just trying to connect the da*n service. I'm ready to move on from ATT&T.
08-10-2016 2:07 PM
@sfultz - RE: Does it matter if the RG and/or WAP is at floor level, mid level, or higher in a room?
Maybe, maybe not. At these frequencies a small distance can make a big difference. At east get it as far away as possible from the RG.