Wireless Receiver

Wireless Receiver

 

 

How much is the new u-verse wireless receiver and does it really work well?  Thanks

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Message 1 of 48
Expert

Re: Wireless Receiver

Perhaps, but it depends on the technician.  The technician normally determines the best place to locate the RG.  You can tell him where you would like it to be, but he'll make the call ask to whether or not that location will work.  My RG is in my office which is where my old cable modem was located prior to getting U-verse.

Message 16 of 48

Re: Wireless Receiver

Thanks for all of your support.   It's been very useful.

Message 17 of 48
Expert

Re: Wireless Receiver

If you have any other questions, just let us know.  There a lot of knowledgeable customers here on the forum who are always happy to help.

Message 18 of 48
Teacher

Re: Wireless Receiver ----- What to do w/old wired ones? Need 2 or 1? Old outlets obsolete?

THREE BIG QUESTIONS.......

 

1---Do we install the ONE wireless FIRST ---- then disconnect the other wired.......& then what do we do with those???

 

2---How do you know if you need TWO, rather than one!!!!????

 

 

IF this works, then we have to cover up & disable all the Uverse outlets and repair sheetrock presumably in all the rooms where we've just had them installed in our new house this Fall -------RIGHT???            wonder why AT&T even wanted me to PAY for special wires for all of them, when this was going to be an option!?    Smiley Sad

 

Message 19 of 48
ACE - Expert

Re: Wireless Receiver ----- What to do w/old wired ones? Need 2 or 1? Old outlets obsolete?


picketyfence wrote:

THREE BIG QUESTIONS.......

 

1---Do we install the ONE wireless FIRST ---- then disconnect the other wired.......& then what do we do with those???

 

2---How do you know if you need TWO, rather than one!!!!????

 

 

IF this works, then we have to cover up & disable all the Uverse outlets and repair sheetrock presumably in all the rooms where we've just had them installed in our new house this Fall -------RIGHT???            wonder why AT&T even wanted me to PAY for special wires for all of them, when this was going to be an option!?    Smiley Sad

 


1) DVR's may not be served wirelessly, so you'll have to have at least one wired box (unless you're on U-100 or U-Basic and don't have a DVR at all).

 

2) AT&T doesn't show its cards before it plays them.  They didn't tell anyone wireless reciever were coming until they had them on the trucks.  Your wired STBs will continue to work fine.  In your situation, I don't think I'd be looking to pay the trip charge and the initial service fee for getting wireless boxes to replace wired ones.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 48

Re: Wireless Receiver

I just had U-Verse installed - and have a wireless receiver in my den - RG is in the hall, close to center of the house.  So far, wireless receiver works well.  My issue is the range for wifi.  I can pick up a signal, weak though it is, in the front of the house on my lap top, but can not get anything on my iPhone if I am more than 15' (unobstructed) away.  If any of the doors are closed, then I get nothing.  Before U-Verse I was able to get signal on the front porch, with the doors closed. 

 

Not real impressed or amused. 

 

WHat is the easiest (not a tech person here) way for me to extend range/improve signal strength?

Message 21 of 48
ACE - Expert

Re: Wireless Receiver

Use a Netgear/D-link (or other) Wireless router, configured to serve as an access point.  You can connect it by CAT 5e to the RG and locate it anywhere you can connect it for better home coverage.  There are quite a few posts on how to do that already in this forum.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 48

Re: Wireless Receiver

Is there any way to connect it to the receiver in the front of the house?  U-Verse tech installed a router at the RG for the wireless receiver in the back of the house - it just isn't "strong" enough to reach the front of the house.  Or, could the problem be with my iPhone?  It gets a signal (weak) in the back of the house, but not the front.

Message 23 of 48
Employee

Re: Wireless Receiver

Another way to increase your wireless reach/range is to do a scan for other wireless networks in the area and move your wireless channel away from those.  For instance, most 2wire modems/RGs default to channel 1 when unpacked.  If the modem/RG does not change this channel and there are several nearby this can cause interference.  I had an issue with mine being weak until I changed the channel on my wireless network and now it runs a lot smoother.

 

One your wireless stb, the easy way to tell how the strong the signal to it is, use the signal LEDs on the front next to the power.  A good tech on install wants to make sure you have at least three if not four bars.  Also, if the wireless receiver works well and your wireless devices don't, it's a good sign that you might need to change your wireless channel.

 

 

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 48

Re: Wireless Receiver

I hate to admit it, but I am such a dummy with all of this.  If I change the channel on the RG, do I have to do anything else?  Like change the router?  if so how and what?

Message 25 of 48
Contributor

Re: Wireless Receiver

I live in DFW area as well. I am having issues with the WAP and wireless receiver's signal strength. Sometimes no signal at all and sometimes we get a signal, but everyone has to be seated or else the signal cuts out if a person stands and "blocks the signal". Is it possible to run a cat5 or create a wap further away from the RG (closer to wireless box)? Any suggestions would be much appreciated. 

Message 26 of 48
Tutor

Re: Wireless Receiver

I have had the wireless receiver since Dec 5 2011 and have had nothing but problems.  As someone else said below it pauses frequently during live TV and during playback of recorded programs. It also freezes at times during recorded playback and you have to go thru pressing buttons on the remote, find your program again in the list of programs and then restart and fast forward to where you were watching. And now its worse - it goes completely black and you have to unplug it and reboot the receiver completely. When this happens DURING THE SUPER BOWL!!! it is serious.

I am on my second receiver and they both had the same issues so it has to be the receiver.

I thought AT&T was aware when they sent me a survey over a month ago asking if I was having any of these issues - their survey actually listed all the issues I was having. BUT when you call tech support they say they have never heard of such issues ??? REALLY???

I think I resent the attitude of corporate trying to hide the problem more than anything else. You obviously know - or someone does - so why don't your techs know - or know but not allowed to admit it!

There is obviously an issue - you can find more reports on the internet of all the same problems. So just admit there is an issue and give me some idea of how and when you hope to resolve it and I will stick with you. But don't lie to me or try to cover up the issues.

I love the picture quality of the fiber optics, but if I can't resolve the issues I am going back to cable.  

Very dissatisfied AT&T customer!

 

Message 27 of 48
Mentor

Re: Wireless Receiver

I have 2 wireless boxes one works fine the other has problems. One is hooked up via HDMI to a Sanyo TV and the other is hooked to a Samsung via HDMI. The problem is almost every day when I turn on the Samsung TV and box after a few minutes to picture goes black and the wireless box freezes and has to be unplugged to reboot the box to get it working again. After rebooting it will be fine until it is turned off and back on again. The Sanyo with its box works just fine.  I have switched the boxes on the Samsung and Sanyo and the problem stays with the Samsung. I have also tried leaving the wireless box and only turning off the TV but the problem is still there.  I have also tried a different HDMI cable.  There must be some sort of compatibility issue with the wireless box and this model of Samsung TV.

Message 28 of 48
Tutor

Re: Wireless Receiver

Very interesting - my TV is a samsung as well -????

Message 29 of 48
Expert

Re: Wireless Receiver


todarling wrote:

 

I have 2 wireless boxes one works fine the other has problems. One is hooked up via HDMI to a Sanyo TV and the other is hooked to a Samsung via HDMI. The problem is almost every day when I turn on the Samsung TV and box after a few minutes to picture goes black and the wireless box freezes and has to be unplugged to reboot the box to get it working again. After rebooting it will be fine until it is turned off and back on again. The Sanyo with its box works just fine.  I have switched the boxes on the Samsung and Sanyo and the problem stays with the Samsung. I have also tried leaving the wireless box and only turning off the TV but the problem is still there.  I have also tried a different HDMI cable.  There must be some sort of compatibility issue with the wireless box and this model of Samsung TV.


Try switching from an HDMI cable to component cables on the Samsung to if the problem persists.  

Message 30 of 48
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