03-10-2014 12:06 PM
I am a new (as of 1/18/2014) Uverse TV and Internet customer and so far have been very satisfied with the service. When I had my service installed, I only had the one TV in the living room, so there was no need to have a 2nd receiver.
I just got a TV for the bedroom and want to add a wireless receiver. I understand and am ok with the $8 a month fee for the 2nd receiver, but when I go online to add a 2nd receiver it wants to add a $49 one-time fee.
Is there any way to get a receiver by going to a store or online without having to pay this "junk" fee? Right now, I just move the receiver from the living room to the bedroom (long cable), but would like to have a receiver in the room.
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03-10-2014 12:13 PM
If you add a wireless reciever to an existing account there is a one-time fee that covers getting you the Reciever and the WAP that supports it. I imagine that part of that fee covers the shipping and some of it covers their expected costs in supporting the install and part of it makes the investors happy.
03-10-2014 12:30 PM - edited 03-10-2014 12:33 PM
I understand the shipping and I'm ok with fees/charges when they're reasonable. $49 does not seem a reasonable amount to get a receiver when there's no actual "work" being done. I understand if a technician had to come to my house, but charging $49 for me to do a self install is a "junk" fee in my book. Guess I will just move the living room receiver to the bedroom when I need to watch TV in there.
I guess my question is if I go to the AT&T store, do I still have to pay the $49 since no one is shipping anything to my home or installing anything at my home?
03-10-2014 12:34 PM
I think part of the issue is that they will not let you self-install a non-wireless STB, so they get a truck-roll fee out of that installation. So... they charge half a truck-roll fee to make the bean counters less unhappy about the lost upgrade revenue.
Just my guess.
03-10-2014 12:37 PM
03-10-2014 1:10 PM
02-02-2017 2:15 PM
I currently have the main TV wired with a 2nd TV wireless. I need another wireless receiver for a third TV. How do I get the receiver and what are the costs?
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