03-10-2014 12:06 PM
I am a new (as of 1/18/2014) Uverse TV and Internet customer and so far have been very satisfied with the service. When I had my service installed, I only had the one TV in the living room, so there was no need to have a 2nd receiver.
I just got a TV for the bedroom and want to add a wireless receiver. I understand and am ok with the $8 a month fee for the 2nd receiver, but when I go online to add a 2nd receiver it wants to add a $49 one-time fee.
Is there any way to get a receiver by going to a store or online without having to pay this "junk" fee? Right now, I just move the receiver from the living room to the bedroom (long cable), but would like to have a receiver in the room.
Solved! Go to Solution.
03-10-2014 12:13 PM
If you add a wireless reciever to an existing account there is a one-time fee that covers getting you the Reciever and the WAP that supports it. I imagine that part of that fee covers the shipping and some of it covers their expected costs in supporting the install and part of it makes the investors happy.
03-10-2014 12:30 PM - edited 03-10-2014 12:33 PM
I understand the shipping and I'm ok with fees/charges when they're reasonable. $49 does not seem a reasonable amount to get a receiver when there's no actual "work" being done. I understand if a technician had to come to my house, but charging $49 for me to do a self install is a "junk" fee in my book. Guess I will just move the living room receiver to the bedroom when I need to watch TV in there.
I guess my question is if I go to the AT&T store, do I still have to pay the $49 since no one is shipping anything to my home or installing anything at my home?
03-10-2014 12:34 PM
I think part of the issue is that they will not let you self-install a non-wireless STB, so they get a truck-roll fee out of that installation. So... they charge half a truck-roll fee to make the bean counters less unhappy about the lost upgrade revenue.
Just my guess.
03-10-2014 12:37 PM
03-10-2014 12:47 PM
Well, if a tech has to come to my home, then I can justify the fee. I was under the impression it was a self-install.
03-10-2014 1:10 PM
02-02-2017 2:15 PM
I currently have the main TV wired with a 2nd TV wireless. I need another wireless receiver for a third TV. How do I get the receiver and what are the costs?
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!