02-26-2014 6:34 AM - edited 02-26-2014 4:06 PM
Recently had a tech come out to fix an issue with a poor signal to our main STB (the DVR box). It was running through coax but he changed it an now it is running through my Netgear N600 RangeMax router. Basically the flow is UVerse (2Wire) box --> Netgear Router --> STB. The TV works flawlessly but whenever I have the STB connected the wireless on the Netgear stops working completely. I have tried a couple of different things and the latest was to disable the Netgear's DHCP and reenable the DHCP on the 2Wire box. I was going to just hook the TV back up to the coax but the tech disabled the port near the TV.
Any suggestions? My skill level with networking stuff is so-so.
EDIT: Wanted to add that I tested it again and it's not just dropping the wireless but the wired as well. Basically the TV will work but all internet connections to the N600 are lost as long as the STB is connected to the wireless router.
Solved by: Go to Solution.
02-27-2014 4:57 PM
02-27-2014 8:57 AM
02-27-2014 9:34 AM - edited 02-27-2014 11:08 AM
They are on different floors of the house. 2Wire in the basement and the Netgear on the first floor. Interesting about it not working in the current config as I asked the tech that and he said there would be no problems.
Forgot to add that I did a test yesterday with a gigabit switch I have and it did not make a difference. I tried routing it this way:
2Wire --> Switch -->TV
2Wire --> Switch --> Netgear
02-27-2014 4:57 PM
02-28-2014 5:52 AM
Thanks for all of the help. Based on the current locaions of my gear I will probably have to have the tech use coax again for the STB until I can redo my home network once it gets warmer out.
02-28-2014 6:17 AM
03-04-2014 2:51 PM
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.