noway89's profile

Mentor

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81 Messages

Sunday, December 22nd, 2013 12:10 PM

Why does blue hd light stay on?

I do not have hd but the blue light stays on even when tv is off. It didn't always stay on so i wonder what changed, also my remote does not respond to recorded shows. It will not bring up menu for recorded shows. 

Accepted Solution

Official Solution

Mentor

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81 Messages

10 years ago

My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 

Accepted Solution

Official Solution

ACE - Expert

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27.6K Messages

10 years ago


@noway89 wrote:

My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 


Yea for me!  j/k

 

The other thing I've learned (trial & error) is that if you are in too big of a hurry when you hit the Power button is that it won't turn off both your TV and the UV box (guilty).

 

More than once, I've hit the power button and realized I moved the remote away too fast and it didn't have time to turn off both.  So I have to toggle between the ATT button and the TV button to get them both off.  I have only myself to blame but I still usually curse at the TV/box whilst I'm fixing things.

 

 

New Member

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25.7K Messages

10 years ago

The HD light will remain lit as long as you have your TV connected to the receiver with an HDMI cable.  There was an update that was pushed out around a year ago that kept this light lit.

 

As for the remote, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can get a replacement remote sent out to you.

Expert

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10.1K Messages

10 years ago

noway89 - Even though you do not subscribe to HD programming you do want to connect U-verse to the TV with the best possible connection. When the TV is HD you do want to connect HD & set the aspect to match the TV. This provides the best picture, allows use of the zoom button and is ready for free HD previews. So, it is good that you are connected HDMI.

While you wait for a new remote - You do know you can get the recording menu via the menu button. Another good way to toggle live/recordings is the LAST button.

Community Support

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6.7K Messages

10 years ago

Hi @noway89 

 

We'll be glad to help you in replacing your remote control. Keep an eye out for our Private Message in your forums inbox and we'll move forward from there.


- MorganCS
- ATTU-verseCare

Mentor

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81 Messages

10 years ago

Problem has been solved, thanks.

Expert

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14.5K Messages

10 years ago


@noway89 wrote:
Problem has been solved, thanks.

Please share your resolution.  Thanks!

Master

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9.8K Messages

10 years ago

Wasn't the "blue light always on," issue, fixed a few months ago?

Expert

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14.5K Messages

10 years ago


@dhascall wrote:

 

Wasn't the "blue light always on," issue, fixed a few months ago?


Yes, it was fixed in the last firmware update that was rolled out a few months ago.

Master

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9.8K Messages

10 years ago

So the green power light was on, too.  Smiley Wink  You do have to delay your laying down the remote, technique to allow all of the commands to be sent.  I still don't always get it right. Smiley Happy

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