Why does blue hd light stay on?

Highlighted
Mentor

Why does blue hd light stay on?

I do not have hd but the blue light stays on even when tv is off. It didn't always stay on so i wonder what changed, also my remote does not respond to recorded shows. It will not bring up menu for recorded shows. 

Message 1 of 14 (5,650 Views)
ACE - Master

Re: Why does blue hd light stay on?

The HD light will remain lit as long as you have your TV connected to the receiver with an HDMI cable.  There was an update that was pushed out around a year ago that kept this light lit.

 

As for the remote, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

They can get a replacement remote sent out to you.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 14 (5,647 Views)
ACE - Expert

Re: Why does blue hd light stay on?

noway89 - Even though you do not subscribe to HD programming you do want to connect U-verse to the TV with the best possible connection. When the TV is HD you do want to connect HD & set the aspect to match the TV. This provides the best picture, allows use of the zoom button and is ready for free HD previews. So, it is good that you are connected HDMI.

While you wait for a new remote - You do know you can get the recording menu via the menu button. Another good way to toggle live/recordings is the LAST button.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 14 (5,632 Views)
Community Support

Re: Why does blue hd light stay on?

Hi @noway89 

 

We'll be glad to help you in replacing your remote control. Keep an eye out for our Private Message in your forums inbox and we'll move forward from there.


- MorganCS
- ATTU-verseCare


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 14 (5,595 Views)
Mentor

Re: Why does blue hd light stay on?

Problem has been solved, thanks.
Message 5 of 14 (5,588 Views)
Expert

Re: Why does blue hd light stay on?


noway89 wrote:
Problem has been solved, thanks.

Please share your resolution.  Thanks!

Message 6 of 14 (5,566 Views)
ACE - Master

Re: Why does blue hd light stay on?

Wasn't the "blue light always on," issue, fixed a few months ago?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 14 (5,499 Views)
Expert

Re: Why does blue hd light stay on?


dhascall wrote:

 

Wasn't the "blue light always on," issue, fixed a few months ago?


Yes, it was fixed in the last firmware update that was rolled out a few months ago.

Message 8 of 14 (5,470 Views)
Mentor
Solution
Accepted by beckyww (Administrator)
‎09-30-2015 1:39 AM

Re: Why does blue hd light stay on?

My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 

Message 9 of 14 (5,421 Views)
ACE - Master
Solution
Accepted by dhascall (ACE - Master)
‎09-30-2015 1:39 AM

Re: Why does blue hd light stay on?


noway89 wrote:

My problem was solved by a post from Skeeterintexas explaining the power button function. Apparently i just needed to press the at&t button on remote and i was back to normal. 


Yea for me!  j/k

 

The other thing I've learned (trial & error) is that if you are in too big of a hurry when you hit the Power button is that it won't turn off both your TV and the UV box (guilty).

 

More than once, I've hit the power button and realized I moved the remote away too fast and it didn't have time to turn off both.  So I have to toggle between the ATT button and the TV button to get them both off.  I have only myself to blame but I still usually curse at the TV/box whilst I'm fixing things.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 14 (5,415 Views)
ACE - Master

Re: Why does blue hd light stay on?

So the green power light was on, too.  Smiley Wink  You do have to delay your laying down the remote, technique to allow all of the commands to be sent.  I still don't always get it right. Smiley Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14 (5,385 Views)
ACE - Expert

Re: Why does blue hd light stay on?

I have actually noticed my HD blue light staying lit when the TV is powered off and the STB is on standby on my HDMI connected STB.  Not all the time though.  This has only been in the past 2 weeks.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 14 (5,325 Views)
ACE - Master

Re: Why does blue hd light stay on?

[ Edited ]

@JefferMC I am seeing the same behavior.  Sometimes it's on and sometimes it's not with the TV off and STB in standby.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 14 (5,318 Views)
Scholar

Re: Why does blue hd light stay on?

We all know what the blue light really is. And yes they are watching !

Message 14 of 14 (5,290 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.