Topnotchdanny's profile

Contributor

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2 Messages

Saturday, February 25th, 2017 3:59 PM

WEIRD SOLUTION FOR DVR ON DEMAND PLAYBACK FREEZING

When I play an on demand video I rented, the playback freezes.... BUT..... I have NO IDEA why, but when I am on a phone cal it DOES NOT FREEZE... while on the phone with tech support the video playback was fine... when I hung up, it would freeze again. So I went to call tech support back and it stopped freezing.... found that to be weird so I tested it about 6 times and it worked EVERYTIME.... !!! So For is to watch the movie I rented, I had to call my wife's phone to finish the movie without freezing...! When I hung up the call w my wife's phone, it started to freeze again...

Can ANYONE explain this phenomenon????

Danny

ACE - Expert

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34.7K Messages

7 years ago

Do you have U-verse Voice (i.e. VOIP) on the same bill with your U-verse TV, or Plain Old Telephone Service (POTS) on a separate bill?

 

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