If power cycling is unsuccessful use the steps below to perform a Disaster Recovery. WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings Parental control settings Aspect ratio settings
TO PERFORM DISASTER RECOVERY: Using the above image as guidance, hold down the Down arrow key + OK key + Power key outlined in red at the same time to power down the DVR. Continue pressing these keys until a gear appears on the screen and release the Down + OK keys. If the gear on the TV screen appears, wait until completion. If the gear on the TV screen does not appear, repeat the disaster recovery process. If the previous steps have been exhausted and the TV receiver continues to malfunction please send a private message with your account number and contact details to @ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.