Helpful Links

Use own router with i3812

Highlighted

Use own router with i3812

I was looking around and found I could use my own router with my Uverse internet.  I have a  i3812 outside of the house, and ran a cable from that unit to my router.  Changed the settings on the router and it all worked great.  But....

 

The Uverse TV will not stay going for more then 5 sec.  It will change to a channel and then just go out telling me that I have no connection.  

 

Internet all works fine.  Any ideas?

 

Thanks!

979 Views
Message 1 of 2
Expert

Re: Use own router with i3812

U-Verse set-top boxes (including the DVR) cannot be placed on the network behind your own router. They must remain directly connected to the main U-Verse router, in your case to the i38HG unit inside, or to the coax network that connects to the i3812V outside.
Tags (1)
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.
It allows you to troubleshoot in the palm of your hand - quickly and easily!
You will also find some helpful articles below.

Additional Support