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Troubleshoot Your Service - There Is An App For That!

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Troubleshoot Your Service - There Is An App For That!

 

Product_Troubleshooting_All.pngTroubleshoot Your Service Woes  

Your One Stop Shop For Your Troubleshooting Needs

Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working? We Can Help With That.

 

Your time is valuable and having the support when you need it is key. With our online troubleshooting tools, you can troubleshoot on your terms without calling in. Check out options below.

  

Troubleshoot with the myATT

There is an app for that! Text myATT to 8758 to receive a link to download it. The app allows you to troubleshoot in the palm of your hand, quickly and easily. You can even setup a technician appointment.

 

Troubleshooting Using Your Computer

Need extra screen space? You can use your web browser on your PC or laptop, just click here!

 

Troubleshooting Using Your Remote

You can use your TV! Press the Menu button on the remote. Select Help then Troubleshoot and Resolve. U-verse Only

 

Check out the video below to learn more about the troubleshoot & resolve too.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 7
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Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎02-03-2017 9:54 AM

Re: Troubleshoot Your Service - There Is An App For That!

Having trouble with your service? Check out our troubleshooting tools above!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 7
Contributor

Re: Troubleshoot Your Service - There Is An App For That!

Why did I have to put every channels on HD just to fit my TV side?

Message 3 of 7
Contributor

Re: Troubleshoot Your Service - There Is An App For That!

Why do I have to put all of the channels in HD to fit the size of my TV?

Message 4 of 7
Contributor

Re: Troubleshoot Your Service - There Is An App For That!

Phone connection is out for at least the last 5 days. Live in the mountains and have to drive down at least 20 miles to get connected! Hear tower will be down and won’t be up until the 19th? Close to 2 weeks down? ATT has a monopoly here in the foothills! I pay over a $200 a month!, Spend your profits and get this fixed! Unacceptable! Been a member of att since 92 but stuck in a 2 year contract. 

Message 5 of 7
Contributor

Re: Troubleshoot Your Service - There Is An App For That!

We have a TRADITIONAL "LANDLINE"--NOT Digital, NOT Uverse, etc.! Problem is SEARCHING AT&T sites for THIS Home Phone LANDLINE Service that does NOT take me to Uverse & /or Digital (often, even Wireless)!

 

Any suggestions on HOW to get support (features, user manuals, etc.) for the above? 

 

Thanks! 

Message 6 of 7
Contributor

Re: Troubleshoot Your Service - There Is An App For That!

Every time I go to open the Directv app on my Ipad, it which to a "Update the Directv App" dialog box to update in "App Store" (Requires Update).  I get a, "Unable to Download App (Directv App for IPad could not be downloaded at this time.)"  when I run the update.  I have done this everyday for the last 10-days.  HELP!!!

P.S., It won't let me revert back to the prior version before the upgr

Message 7 of 7
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