- edited 03-09-2018 11:36 AM by davidbk
Troubleshoot Your Service Woes
Your One Stop Shop For Your Troubleshooting Needs
Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working? We Can Help With That.
Your time is valuable and having the support when you need it is key. With our online troubleshooting tools, you can troubleshoot on your terms without calling in. Check out options below.
Troubleshoot with the myATT
There is an app for that! Text myATT to 8758 to receive a link to download it. The app allows you to troubleshoot in the palm of your hand, quickly and easily. You can even setup a technician appointment.
Troubleshooting Using Your Computer
Need extra screen space? You can use your web browser on your PC or laptop, just click here!
Troubleshooting Using Your Remote
You can use your TV! Press the Menu button on the remote. Select Help then Troubleshoot and Resolve. U-verse Only
Check out the video below to learn more about the troubleshoot & resolve too.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
02-03-2017 9:53 AM
Having trouble with your service? Check out our troubleshooting tools above!
01-13-2018 12:11 PM
Phone connection is out for at least the last 5 days. Live in the mountains and have to drive down at least 20 miles to get connected! Hear tower will be down and won’t be up until the 19th? Close to 2 weeks down? ATT has a monopoly here in the foothills! I pay over a $200 a month!, Spend your profits and get this fixed! Unacceptable! Been a member of att since 92 but stuck in a 2 year contract.
05-09-2018 7:16 AM
We have a TRADITIONAL "LANDLINE"--NOT Digital, NOT Uverse, etc.! Problem is SEARCHING AT&T sites for THIS Home Phone LANDLINE Service that does NOT take me to Uverse & /or Digital (often, even Wireless)!
Any suggestions on HOW to get support (features, user manuals, etc.) for the above?
11-05-2019 10:52 AM
Every time I go to open the Directv app on my Ipad, it which to a "Update the Directv App" dialog box to update in "App Store" (Requires Update). I get a, "Unable to Download App (Directv App for IPad could not be downloaded at this time.)" when I run the update. I have done this everyday for the last 10-days. HELP!!!
P.S., It won't let me revert back to the prior version before the upgr
Visit these related resourcesView U-verse Troubleshooting!