Explore & discover

Helpful Links

Re: Three Dots still present after Non-Disaster Recovery and Disaster Recovery Procedures

Contributor

Three Dots still present after Non-Disaster Recovery and Disaster Recovery Procedures

I have three dots on the TV. I did both the Non-Disaster Recovery and Disaster Recovery procedures. But, the dots are still there. Recommendations?

 

282 Views
Message 1 of 3
ACE - Professor

Re: Three Dots still present after Non-Disaster Recovery and Disaster Recovery Procedures

If you do factory reset correctly, the box will boot up into a gear and progress bar at the bottom of the screen, and then will eventually lead to a Uverse screen.  

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Highlighted
ACE - Expert

Re: Three Dots still present after Non-Disaster Recovery and Disaster Recovery Procedures

Non-disaster recover is scanning the drive to rebuild it's directory so, depending on the drive size, that could take some time so give it a chance.  If not completing the boot in, say 20 minuets, then I'd start to worry.

 

I would expect disaster recovery to be faster in that it would need to wipe out the directory.  On the other hand it could be reformatting the entire drive and that would take even longer than non-disaster recovery.  So wait that one out as well.  Say up to 40 minutes.

 

If these never complete the boot sequence then call tech support (800-288-2020) to get a replacement dvr (this is the dvr we're talking about right?).  You will lose all the recording (in the case of the disaster recovery) but they are lost anyhow.  And if non-disaster recovery doesn't complete they recordings can still be considered lost too.  In either case you don't lose program scheduling since that's not stored on the drive.

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 3
Share this topic
Share this topic
Announcements
Additional Support