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Series priority. 2.1.2295.10?

Teacher

Series priority. 2.1.2295.10?

Does series priority exist in 2.1.2295.10? Looking around the web it looks like it used to exist at one time but I can't say I've ever seen it on my DVR. Am I missing something? When I go to the series list there is no way to move the series up or down. My priority is purely alphabetical. Any input is greatly appreciated.
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Message 1 of 15
Expert

Re: Series priority. 2.1.2295.10?

Yes:  RECORDED TV  --> Series --> Series Priority

Message 2 of 15
Teacher

Re: Series priority. 2.1.2295.10?

I've checked there, and it just isn't there... I don't know if I have to enable it somewhere. Instead of "Recorded TV" mine says "Recordings". I wonder if that makes a difference? Under Recordings is Series, and under there is the alphabetical list of series and that's it.
Thanks
Message 3 of 15
Expert

Re: Series priority. 2.1.2295.10?

1.  Press the RECORDED TV button on your remote

 

2.  Press the right arrow key to move to Series from the menu

 

3.  The first item listed on the screen should be Series priority

 

This feature in not something that you need to enable.  If for some reason you do not see this, unplug your U-verse box for 30 second and then plug it back in.  Once the box reboots, try the steps again.

Message 4 of 15
Teacher

Re: Series priority. 2.1.2295.10?

I tried unplugging the DVR for over an hour, still no option. When I press the Recorded TV button my options are " By date, By title, Recording Space, Add Recording, Scheduled , Series". When I arrow right to the series tab, underneath I have 15 series and then each listed alphabetically. I can arrow up and down to select any of the 15 series. If I select a series I can view which episodes I've recorded, which are scheduled and settings for the series. Under settings I can cancel, change settings or erase recordings. Absolutely nothing about priorities.
Under system information it has TV2 client version 2.1.2295.10 (release) Win CE 5.0.1400, bootstrap ROM 1.1010, Cisco IPN4320-SG-A/297, ,UI 5.4.4,
Under listings info it has Data Version 1287, channel map .CHTNSC_Default, Original FileName: ListingSystemFile , Client Polling : False,
under THDVR info. It has local scheduled-recording version 3545 and latest scheduled-recording version: 3545,, recorded TV version:1033, recorded TV state: 0x7-0x1ff

Thanks again!
Message 5 of 15
Expert

Re: Series priority. 2.1.2295.10?

Under the Series menu, you don't see a Series priority submenu item before the listing of the series recordings begin?

 

If you don't see that, I have no idea why you do not.  I would suggest that you call Technical Support at the number shown in my signature.

Message 6 of 15
Teacher

Re: Series priority. 2.1.2295.10?

No, it's just not there. I'll try the tech support number.
Thanks for the input.
Message 7 of 15
Teacher

Re: Series priority. 2.1.2295.10?

Do you have the ipn4320? I'm currently being told that's no longer an option ...sounds like a lame excuse for not knowing what's going on.
Thanks
Message 8 of 15
Expert

Re: Series priority. 2.1.2295.10?

No, I have Motorola boxes.  The series priority option has not been removed.

Message 9 of 15
Teacher

Re: Series priority. 2.1.2295.10?

One of the Techs I spoke with said it has never existed the other said Cisco removed the feature after he first said it never existed. The second guy said they have a cisco box and it wasn't on their box either. He was confused to what it was even supposed to be.
Message 10 of 15
Expert

Re: Series priority. 2.1.2295.10?

I doubt that the feature has been removed from Cisco boxes.  The same software is run on both the Motorola and Cisco boxes.  I have seen no other messages posted about this featuring being missing.

 

Since you have not been able to get this resolved calling AT&T, send a PM to Alex who is an AT&T Community Manager on this forum.

Message 11 of 15
Teacher

Re: Series priority. 2.1.2295.10?

Thanks I'll try that. I even tried their online chat and sent a link to a video that shows the series priority feature and a link to a webpage which writes about it and I was told no one knows anything about it.

Thanks again
Message 12 of 15
Mentor

Re: Series priority. 2.1.2295.10?

Just an FYI I just checked my Cisco wireless box and it is there.

Message 13 of 15
Community Manager

Re: Series priority. 2.1.2295.10?

Thanks everyone!

 


@DizzyG69 wrote:
Does series priority exist in 2.1.2295.10? Looking around the web it looks like it used to exist at one time but I can't say I've ever seen it on my DVR. Am I missing something? When I go to the series list there is no way to move the series up or down. My priority is purely alphabetical. Any input is greatly appreciated.
I'm sorry to hear about the trouble. I received your Private Message and replied. Please check your Private Message inbox (blue envelope, top-right) for an update.  We'll get you in touch with the group that can look into it.


Regards,
Alex

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Message 14 of 15
Teacher
Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎09-30-2015 1:39 AM

Re: Series priority. 2.1.2295.10?

Thanks everyone!
Chris called me yesterday and we discussed the issue. He worked on it today and then sent me a new software download sometime today. Once I restarted the receiver this evening the series priority was there.
My wife is now happy (for at least a couple minutes!)
I really appreciate all the help!
Rich
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