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Series I recorded are now missing!


Series I recorded are now missing!

I've been recording "Tara Lee's Foundations of Yoga"   on two different channels. My earlier 5 episodes KRCBHD have now disappeared. All I have are the most recent 4 that I've been recording on 54 KQEH at a different time. All 30 episodes of "Priscilla's Yoga Stretches" (recorded on 1022 KRCBHD are gone as well. No, my DVR wasn't even half full. No, my husband didn't delete them. Any clue? Thanks!

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Accepted by Administrator (Administrator)
Accepted by ATTDanW
‎06-29-2018 1:42 PM

Re: Series I recorded are now missing!

Hi @Helden,

Thank you for bringing this to our attention! We understand the importance of being able to view your favorite content. Let's work together to make sure this has been resolved!

When it comes to experiencing issues with missing recordings, we recommend attempting these steps provided: 

  • Unplug the receiver or DVR power cord from the wall or back of the box.
  • Wait 10 seconds.
  • Plug in the receiver and DVR.
  • When three white dots appear on the screen, unplug the receiver/DVR again.
  • Repeat this process two more times.
  • Plug the receiver/DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

Please let us know if this works for you. We are always here if you need additional support. 

Vanessa, AT&T Community Specialist 

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