02-24-2014 1:39 PM
I was in the middle of fast-forwarding through a recording when I saw "Mute" appear in white letters on a black background in the upper right of the screen, and all of a sudden, all sound - both live shows and recordings - was gone. It wasn't the TV mute, as that has a different symbol that appears; also, I switched to my Blu-Ray player, and I could hear the sound from there just fine.
I assume that, somehow, I activated a mute on the STB itself. Is this something that usually happens?
Also, am I right in assuming that the way to fix it is as follows:
1. On the U-Verse remote, press ATT & OK simultaneously, then 9, 5, 5, ATT, Enter to switch the remote to "ATT mode" (i.e. the volume and mute buttons now affect the STB rather than the TV)
2. Press the Mute button to turn sound back on
3. press ATT & OK simultaneously, then 9, 5, 5, TV, Enter to switch the remote back to "TV mode" (where the volume and mute buttons get sent to the TV).
Why is there even a mute mode on the STB if there's no easy way to access it?
Solved! Go to Solution.
02-24-2014 2:12 PM
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