Mentor
•
60 Messages
SERIES NOT RECORDING - UVERSE PLEASE OWN UP
If you review this forum you will see that a number of us have been experiencing the same issue/problem all starting around July 1 - series recordings that we have had set up suddenly stop recording, don't show up as scheduled to record and when attempt is made to reschedule the series (cancel existing instruction and then set up again - any day, any time, first run only - the system sets it up for maybe two episodes and then doesn't continue.
I've seen (and done) all the reboot suggestions but since this seems to be a widespread issue it is unlikely that on their own our individual dvr's or gateways decided to pick up this quirk. While the suggestions to resolve may be the same this is almost certainly a result of some system change/issue on AT&T's end that affected some of the U-verse customers. Could you please just acknowledge what happened that might create this issue and what steps you - AT&T - are doing to resolve it? We can unplug and reboot til the cows come home but if you don't recognize that you seemingly caused an issue what confidence can we have in the solution?
Please let us know.
Mlopian
Teacher
•
12 Messages
6 years ago
Once we were able to convince David that it was an actual software problem, seems like it took 4-5 days. Then they (AT&T) did something around mid-morning and the problem was solved. To me, this has to be the SAME problem, because all the scenarios are the same. Could not get out of David what the 'fix' was, claims proprietary information. MW problems seems to be connected to DirectNow software.
I am surprised that what happened in MW was not shared with other u-verse work groups. The problem is not always equipment, in fact per local connections with AT&T workforce, u-verse equipment is becoming sparse.
Another problem was programs being recorded were far and few during summer hours. This is why I suggested to set up a series recording on a daily show so when the guide advances the results are daily instead of weekly. Hopefully the problem(s) can be resolved (especially with fall season fast approaching).
0
CaliKris81
Teacher
•
12 Messages
6 years ago
David, sorry for my ignorance, but what is an STB? Never mind, googled it and realized what it meant.. duh.. haha sorry, it’s been a long week
0
0
CaliKris81
Teacher
•
12 Messages
6 years ago
Holy cow, it worked!!! Okay now though can you fix it to where old series are not coming up as first run only? Lol because dog the bounty Hunter is trying to record as first run and we all know that’s been over for a long while. Thanks David!
0
0
DavidCS
Community Support
•
1.7K Messages
6 years ago
Hi @CaliKris81,
Thanks for testing it already. And sorry for the confusing language. I'm going to update my reply. For the first run only issues, we get our information from the broadcasters, so they either provided the information wrong or it was a field left blanked causing this problem. A few do slip through, but hopefully, you do not see that issue too often.
David, AT&T Community Specialist
0
amandabt79
Tutor
•
5 Messages
6 years ago
It appears to be fixed. I have two weeks worth of series showing to be recorded. I didn't have that yesterday.
0
0
bsquare
Mentor
•
45 Messages
6 years ago
In my case there are a couple of my older set of programs that have refreshed themselves to record correctly. The others have not. While this indicates partial success, I need more proof that this problem is fixed permanently & throughout my entire list of programs. Since I've added many new programs over the past week due to the issue, it remains to be seen if my list of programs will ALL remain active after the 2 week period.
0
0
CaliKris81
Teacher
•
12 Messages
6 years ago
Thank you so much for all your help David, I really appreciate you working hard for us to fix it. I’m so happy to have my DVR back up and running smoothly.
0
ersatz1
Teacher
•
13 Messages
6 years ago
I would like to join the ranks of the Usurped U-Versers that have been saved! I followed David's instructions and all seems to be well in DVR Land. I can't wait until my Escalation girl calls me back on Monday (because I expressed my doubt with her solution). Then I will be calling AT&T customer service and demanding a credit for a months worth of U-Verse service.
Thank you David, the customer service world could use a hundred more like you.👏👍👌
0
Stradalite
Mentor
•
69 Messages
6 years ago
Hi @CaliKris81 @bsquare @amandabt79 @Scroft @ersatz1 and others following this thread:
The glitch with the DVR series manager seems to be resolved. Thank you David! Can anyone record a show or a series on the U-verse app? As soon as the DVR was fixed, I deleted and reinstalled the app. Everything is functioning normally, except a red banner displays FAILURE TO RECORD when I try to record anything. Please let me know if you are experiencing this with the app. I am trying to rule this out as a fluke but, rather, a side effect to the patch.
0
karinka
Tutor
•
5 Messages
6 years ago
I had/have the same problem. When I came back from vacation, I went to watch things I had scheduled to record, and either nothing was there or there was a black screen. All my series are still showing up, though. At 2:00 this morning, I noticed that a show I had manually scheduled was not recording. I went to the show, pressed the record button, and the screen shows that it was already recording. It wasn't, and it isn't there. I did the whole unplug/replug that Dave suggested (what a pain with four boxes on three different floors), and it seems to work. I am watching a show, hit the record button, and it seems to be recording. We shall see if the series I have scheduled will record in the coming days.
0