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Returning boxes


Returning boxes

I have dropped 2 boxes of our 6.  I was told yesterday that I do not need to return the remotes.  I have seen both yes return and no, don't return.  I would have to dig around to find one of them and if it doesn't matter, I would prefer to not spend time doing that.  


Also, do all the power cords need to go?  I plan to swap out one of our 4 boxes to the TVs that use these 2 on those rare occasions when they are used.  Do these need to be returned?

Message 1 of 3

Re: Returning boxes

Hey, @carsonsmom!


Thanks for reaching out! We'd be glad to clarify this for you.


You do not need to return the remotes, however you do need to return the power cords.

For more information on what should or should not be returned, and how you should return them, please read our article on How to return U-verse Equipment.

Let us know if this helps!


Ramses, AT&T Community Specialist

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Message 2 of 3
ACE - Expert

Re: Returning boxes

You should read the following att article:


How to Return U-verse Equipment?


Under the section, "What U-verse equipment can be returned?" it states,


Return leased standard remote only if discontinuing service.

So if you are not cancelling service hold on to the remotes.  Always good to keep a few backups lying around.


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