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Returning a Uverse tv receiver because I don't need anymore

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Returning a Uverse tv receiver because I don't need anymore

Need to return a UVERSE TV receiver box that we no longer need as we are reducing number of TV's in home.    DO I NEED to talk with an agent first to get approval before mailing back?  How do I do that?  I can take the receiver to a UPS store but I want to talk with someone about this before returning.  Help please.

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Accepted by skeeterintexas
‎10-25-2018 12:37 PM

Re: Returning a Uverse tv receiver because I don't need anymore

You MUST CALL customer service before returning any equipment.  You will be GIVEN INSTRUCTIONS on where to take it.  You should receive a FOLLOW UP EMAIL.  Above all else, KEEP YOUR RECEIPT.

 

Check THIS THREAD for more details.

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