- edited 08-16-2014 5:41 AM
Have not had Uverse for even 1 week yet. TV stopped and went blank. Power button on DVR would not work, so I unplugged power from back of DVR. Following advice elsewhere on this site, I plugged back in & unplugged again when I saw the 3 dots (twice). Then the gear and progress bar came up. Now I have a red X and 8.
Suggestions? Am I missing another way that might fix this?
If the DVR is dead, can we change the cables some way to watch TV without the DVR?
Or maybe I should post in another forum? I am sorry - new to this.
Solved by: Go to Solution.
08-16-2014 6:10 PM
Thank you for joining the U-verse Community. I'm sorry to hear that your DVR isn't working properly but, we'll be glad to help you. Have you had time to try Jeffster's suggestion for using our Troubleshoot & Resolve tool? If the DVR still does not working then you can also attempt a Full Disaster recovery reset to help with this issue. To perform the disaster recovery, press and hold Power, down arrow, and OK simultaneously to power cycle the receiver. Wait until the gear appears on the screen before releasing. A gear appears on the screen with a status bar. Once that successfully completes, it will go through the standard reboot screens and then Live TV will come back up.
I hope this helps! Let me know if this solution doesn't work and I'll be glad to help issue you a replacement. Thanks!
- edited 04-25-2016 11:27 AM
If you are having issues with:
Rebooting the receiver is the quickest way to resolve most service issues:
We recommend plugging our devices directly into the wall. If you must use a power strip, use the surge protectors that are designed for high powered electronics. Not doing this may result in:
Make sure all connections (wall to receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged, feel free to contact us here.
To avoid loosing your saved programs, perform the Non-Disaster Recovery for DVR/Receivers:
If you are still experiencing issues with you DVR after that, perform a Disaster Recovery on the device.
Disaster Recovery for DVR/Receivers:
WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, Aspect ratio settings
If the previous steps have been exhausted and the TV receiver continues to malfunction, please send a private message with your account number and contact details to ATTU-verseCare for further assistance. If you are not a member of the U-verse community forums, we welcome you to register and reach out to us.
04-28-2015 9:58 AM
04-29-2015 11:19 AM
I am so sorry about the issues you are having with your DVR, but we will be glad to help. With your DVR, is it connected to a surge protector or directly to the wall outlet? Also, if possible, try swapping the DVR around with another location in your house. Our DVR works as a Total Home DVR, so moving the DVR around should be no problem as all functionality for all receivers in your house will stay the same.