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Recordings list is unavailable - wireless receiver only

Recordings list is unavailable - wireless receiver only

I have had the following setup for awhile now:

 

  • DVR
  • 1 Wired STB
  • 1 Wireless STB

We have had relatively little issues (wireless receiver could view recordings, etc.) with anything until after a power outage the other night.  When we went to turn on the wireless STB, it indicated a connection issue with the WAP.  After recycling the WAP and the wireless STB, we did get the wireless STB to sync back up.

 

The problem is that ever since the STB has been sync'd back up, we have been unable to view our recordings from the wireless receiver or pause/rewind live tv.  However, we can still watch tv from this receiver, view scheduled recordings, and even click on account management in the menu and it recognizes our account, etc.

 

I have tried resetting the WAP (reset button on back) without any change. 

 

Since then, I have done the following, waiting for each device to fully power up before continuing:

 

  • Unplugged all devices (RG, DVR, WAP, and both STB's)
  • Turned on RG until device fully functional
  • Turned on DVR until device fully functional and DVR accessible
  • Turned on WAP until fully functional
  • Turned on Wireless STB until fully functional
  • Turned on Wired STB until fully functional

Same issue occurs even after power cycling all devices

 

Items of note:

 

  • If I go to the menu on the DVR and view the THDVR info, system shows number of TV receivers as 3
  • If I go to the menu on the wired STB and view the THDVR info, system shows number of TV receivers as 3
  • If I go to the menu on the wireless STB and view the THDVR info, system shows number of TV receivers as 1

It seems like the wireless receiver has gotten out of sync with my system.

 

WAP is Cisco

Wireless STB is Cisco ISB7005

 

Any thoughts on how to get the wireless STB to properly access the DVR again?

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Message 1 of 23
Contributor

Re: Recordings list is unavailable - wireless receiver only

I tried to factory reset my wireless receive like you advised to get the recordings back. My tv still will not pause or rewind on live TV and my recording still will not show up. I pressed the power, ok, and down button like you said but nothing happened. The lights didn't even flash. We just got our wireless received replaced with an updated one. Do you have any advice for me?

Message 16 of 23
ACE - Expert
Solution
Accepted by (Former Employee)
Accepted by beckyww
‎06-19-2018 6:17 AM

Re: Recordings list is unavailable - wireless receiver only

@Anominous98  Try a Whole House Reboot:

 

Unplug the DVR and all boxes.

Unplug your modem (RG)

Wait 30 secs.

Plug in modem FIRST.  Wait for all lights to come on.  This can take a few minutes.

Plug in DVR next.  Allow it to become functional.

Plug in any other boxes, wired or wireless.

Check to see if you can pause or rewind live TV and access your recordings.

 

Let us know.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 17 of 23
Tutor

Re: Recordings list is unavailable - wireless receiver only

The Whole House Reboot worked like a charm!!

Message 18 of 23
ACE - Expert

Re: Recordings list is unavailable - wireless receiver only

When in doubt, reboot.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 23

Re: Recordings list is unavailable - wireless receiver only

So if you had power outages that flashed on and off, and it says "recordings list is unavailable", just flip over all of your DVR/cable boxes and look for a code like ISB7000- this is the code for those "other rooms", not your main box. No matter what you were told by the installer, you must find the one in your house that is different from all the "others". Look for anything that has an "H" or other numbers.

Simple solution. Once you find the actual "home unit box" and reset that "one with the different letters and numbers", then it will fix all your problems. Just the 10 second power button reset, no need to do anything else (you can skip powering off the whole system, each tv and WiFi completely).

Just that little home box you didn't know was declared the hub - reset it and you are golden!

 

As a child of technologically challenged parents and grandparents, you are welcome in advance. 

- Molly 

Message 20 of 23
ACE - Expert

Re: Recordings list is unavailable - wireless receiver only

The little box is called the DVR.  The other receivers are called Set Top Boxes or STBs for short.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 21 of 23
Contributor

Re: Recordings list is unavailable - wireless receiver only

I just spit out my food, I  started laughing so much on the make new friends.   I sure hope this wireless reboot works.  I'm so irritated  with losing my recordings AGAIN, I needed the laugh. 

Message 22 of 23
Contributor

Re: Recordings list is unavailable - wireless receiver only

This worked like a CHARM! Thank you so very much for taking the time to put these exact instructions on here for people to use! I can’t thank you enough! 

Message 23 of 23
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