11-05-2013 9:30 PM
I have had the following setup for awhile now:
We have had relatively little issues (wireless receiver could view recordings, etc.) with anything until after a power outage the other night. When we went to turn on the wireless STB, it indicated a connection issue with the WAP. After recycling the WAP and the wireless STB, we did get the wireless STB to sync back up.
The problem is that ever since the STB has been sync'd back up, we have been unable to view our recordings from the wireless receiver or pause/rewind live tv. However, we can still watch tv from this receiver, view scheduled recordings, and even click on account management in the menu and it recognizes our account, etc.
I have tried resetting the WAP (reset button on back) without any change.
Since then, I have done the following, waiting for each device to fully power up before continuing:
Same issue occurs even after power cycling all devices
Items of note:
It seems like the wireless receiver has gotten out of sync with my system.
WAP is Cisco
Wireless STB is Cisco ISB7005
Any thoughts on how to get the wireless STB to properly access the DVR again?
Solved by: Go to Solution.
11-05-2013 9:52 PM
11-05-2013 10:05 PM
My RG is the 3800
I was hoping not to factory reset the RG (mainly due to some firewall configs I didn't want to have to redo) but will do so and repeat the steps and report back.
11-05-2013 10:40 PM
As requested, I did a factory reset on the 3800 and then repeated the steps in my original post.
The end result was exactly the same as my initial post, still unable to see recordings and unable to pause/rewind live tv on the wireless STB. It also still only shows 1 receiver in the THDVR info settings while the other two receivers show 3 receivers in the THDVR info settings.
- edited 11-06-2013 7:25 AM
I'm sorry to hear the wireless receiver isn't communicating with the DVR but, thank you for including great detail on your equipment and troubleshooting. I have one more recommendation that may help resolve this issue before considering any replacement options. Have you tried a master (factory) reset on the wireless receiver?
To quote the steps from 'My Thoughts' on an earlier post, depress the "Power", "OK", and "DOWN" buttons for 10 seconds, release "POWER" and then the middle lights will flash three times, release all buttons, you'll see a single gear appear on screen, then 2 gears, etc. give it about 15+ minutes to reset, then another five to load the guide and DVR functions.
If these steps are done on the DVR unit then it will reformat the hard drive and wipe out the recordings but, if these steps are done on the wireless receiver, no recordings will be affected. This reset is mainly used for the DVR unit but, I've seen this help with numerous issues with wireless boxes as well. If it still doesn't work then I believe replacing the box would be the best solution. I hope this helps! Feel free to post your results. Thank you
11-06-2013 8:42 AM
Factory resetting the wireless receiver did the trick.
Recordings and pause/rewind live tv is working again. I was hopeful that a reset of the receiver would work, I just wasn't doing a good job with my searches on how to actually reset it
Thanks again for all your help in getting this resolved.
11-06-2013 12:09 PM
Awesome! I'm glad to hear that worked for you.
If you encounter any issues with your equipment in the future, feel free to check out our Troubleshoot & Resolve solutions.
06-19-2016 12:48 PM
The wireless receiver you are talking about is the tv box that you have in the room not the little black box that is connected to your router?
06-19-2016 12:50 PM
Sorry hit return before I was finished. My son is having the same issue with his wireless box in his room. It won't let him see the listings on the DVR so then I have to reboot the little wireless box. Most the time that works. But lately we have to do that a few times a week. So thought maybe if I did that factory reset to his box in his room that might work but wanted to make sure that was the same thing you were talking about.
06-19-2016 1:04 PM
06-19-2016 1:04 PM
A reboot of the entire U-verse system may need to be done. Press and hold the reset button on the modem for 20 seconds. Perform the same on the DVR and remaining boxes by pressing and holding the power button for 10 seconds.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
07-06-2016 9:21 PM
- edited 07-07-2016 5:13 AM
@Allyssaourada Try this:
Pull the power cords on the backs of the DVR and the STBs upstairs. Leave them unplugged and go downstairs to the RG (modem).
Unplug the RG (the one that says 2WIRE and has the flashing lights). Stay downstairs with the spiders (sorry) for a minute. Plug the RG back in. Allow all lights to become functional.
Say goodbye to the spiders and return upstairs.
Plug in the DVR next. Wait for it to start working.
Plug in STBs last.
Check your recordings on all your boxes.
You just did a Whole House Reboot and maybe made some new friends!
12-27-2016 9:41 PM
10-15-2017 1:12 PM
I have these exact same issues I’m just not understanding the directions you are giving to reset