08-03-2014 5:42 PM
Hello. I've been using my system with no problems for a few months now. Yesterday, out of the blue, the DVR became unavailable from my wireless receiver. It's happened a few times before and it was easily solved by rebooting the wireless receiver. This time nothing seems to help. I've rebooted the receiver, the DVR, the network access point. Nothing works!
I can see the upcoming recordings on the DVR menu, but nothing already recorded shows up.
08-03-2014 5:54 PM
08-03-2014 5:58 PM
Ok. I unplugged router, DVR and WAP. Plugged in router first and let it do its thing. Once all lights were green, I plugged in the DVR and waited. After that, I plugged in the WAP. I am still unable to see the DVR listings in my wireless receivers. Any other options?
08-03-2014 6:22 PM
Yes, RG is router/modem
If you have COAX wiring make sure connections ar tight.
08-03-2014 7:12 PM
Ok, I did the reset (pressed the red button for 10 seconds) on the modem with all the other devices unplugged. After the router came back, I plugged in the DVR. After that came back, I plugged in the WAP. After that came in, I plugged in the wireless receiver. Still no DVR listings.
We have fiber optic, so there is no coax.
08-05-2014 2:59 PM
Just checking up on your post. I'm sorry to hear that your Wireless receiver isn't accessing the DVR properly but, I'll be glad to help. 'My Thoughts' offered some great suggestions to fix this but, if it still didn't work then there is one more thing we can try and that's performing a full disaster recovery reset to the wireless box.
To perform this reset, use the following steps:
Press and hold Power, down arrow, and OK simultaneously to power cycle the wireless box (NOT the main DVR). Wait until a gear appears on the screen before releasing. A gear appears on the screen with a status bar. Once that is complete, it will go through the standard reboot screens and then Live TV will come back up.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
11-19-2014 10:15 AM
I simply unplugged the residential gateway. Then I disconnected everything from the 2wire402. Next I reconnected the rg to the power. I waited a couple of minutes to allow it to boot. Next, I connected the dvr back to the 2wire 402 and waited until it was up and running. Finally, I connected the wireless router for the 2 wireless boxes back to the 2wire402 and the problem was solved.
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.It allows you to troubleshoot in the palm of your hand - quickly and easily!You will also find some helpful articles below.