08-04-2014 4:15 PM
I've tried all the solutions posted on this forum, except for the master reset of the DVR, which I'm reluctant to do because I'd lose all my recordings.
I've master reset the router/modem, the wireless receiver, unplugged everything and restarted in the right process, etc. etc. etc. Still nothing. Any other options?
08-04-2014 4:29 PM
if it were me I wouldn't give up yet but it sounds like you're going to have to do a hard reboot. To be sure could you please list everything that you have done.
You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
08-04-2014 4:43 PM
Let's see. I've unplugged everything, then done hard reset on the modem and plugged the rest of the devices in this order: DVR, WAP, receiver. Nothing.
The last thing I tried was factory reset of the wireless receiver. Nothing.
08-04-2014 7:19 PM - edited 08-04-2014 7:20 PM
There are several stages of reset on the DVR:
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