Recording Space

Scholar

Recording Space

We had a DVR go bad on us and got a new one today.  I went to look at "Recording Space" on it (I never did this on my old box), and it said it had 16 hours of HD and like 44 hours of SD left.  That can't possibly be right, can it?  U-verse advertises they have like 2 or 4 times the space as DirectTV, and my DirectTV DVR got like 50 hours of HD.  Is this number just wildly off because it's empty, is there something wrong with this box, or is that REALLY all the recording time we get?

Message 1 of 18 (2,280 Views)
Expert
Solution
Accepted by topic author Girevik
‎09-30-2015 1:39 AM

Re: Recording Space

Perform a "disaster recovery"  to recover all of the space on the DVR as follows:

 

1. Unplug the DVR

 

2. Hold down the OK and Down Arrow buttons

 

3. While still holding down the buttons, plug the DVR back in.

 

4. Release the buttons

 

The gears will appear on the screen and the software will be reloaded.  It will take several minutes to complete.

 

Please not that this process will delete any recordings that you have on the DVR.

Message 2 of 18 (2,277 Views)
Scholar

Re: Recording Space

I'm not clear why I want to do this. Granted I don't have much on there right now, but what is the point of all this?

Message 3 of 18 (2,275 Views)
Scholar

Re: Recording Space

Ok, I figured it would be silly to wait for more stuff to record before doing this so went ahead and performed those steps.  It's still saying 16 hours of HD recording.

 

If there's a problem with THIS box, I'd like to call at get it swapped out AGAIN before I lose too many more shows.  I've been without a DVR since Sunday.

Message 4 of 18 (2,274 Views)
ACE - Expert

Re: Recording Space

Did it erase the shows that you added? If not try it again. Maybe you should try a few times til it works.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 18 (2,272 Views)
Expert

Re: Recording Space


Girevik wrote:

 

Ok, I figured it would be silly to wait for more stuff to record before doing this so went ahead and performed those steps.  It's still saying 16 hours of HD recording.

 

If there's a problem with THIS box, I'd like to call at get it swapped out AGAIN before I lose too many more shows.  I've been without a DVR since Sunday.


Did you see the gears appear?  If not, the disaster recovery process did not occur.  Try the steps again.

Message 6 of 18 (2,271 Views)
Expert

Re: Recording Space


Girevik wrote:

 

I'm not clear why I want to do this. Granted I don't have much on there right now, but what is the point of all this?


The point is to recover the full recording capacity of your DVR.  Sometimes what you see occurs.  The disaster recovery process will correct this.

Message 7 of 18 (2,270 Views)
Scholar

Re: Recording Space

I didn't look for the gears, but it did delete the shows that were on there.

Message 8 of 18 (2,268 Views)
Expert

Re: Recording Space

Please try the steps again, and look for the gears to appear.

Message 9 of 18 (2,267 Views)
Scholar

Re: Recording Space

I've tried it twice and I'm not seeing what I would consider "gears".  I'm seeing three white dots in varying shades of white to grey.  How long should I hold the buttons in after I pug it back in?

Message 10 of 18 (2,262 Views)
Expert

Re: Recording Space

Continue to hold the buttons for 5 or 10 seconds before you release them after you plug the box back in.  You should first see the picture of a gear on the screen instead of the 3 white dots.

Message 11 of 18 (2,034 Views)
Scholar

Re: Recording Space

Ok, I finally got it.  That seemed to do it.  Up to 80 hours of HD time.  Not twice what I had on DirectTv, but more anyway.  Thanks for the help!

Message 12 of 18 (2,030 Views)
Scholar

Re: Recording Space

BTW - I spoke to a support guy who said he was in Texas last night.  Any chance it's the same one?

Message 13 of 18 (2,027 Views)
Expert

Re: Recording Space

Good deal!  

 

How much recording space did you have with DirecTV?

Message 14 of 18 (2,026 Views)
ACE - Expert

Re: Recording Space

I believe the OK and down arrow buttons are the ones on the DVR - not the ones on the remote. Or, do those work, too?

I wonder how one person can do all this at once.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 18 (2,024 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.