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Recorded programs lost

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Recorded programs lost

All of my recorded programs disappeared

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Message 1 of 8
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Accepted by Administrator (Administrator)
Accepted by davidbk
‎01-21-2019 1:17 PM

Re: Recorded programs lost

HI There @Richardmc

 

We understand that your recordings are missing from your DVR.  We can help with that.  Please use the following troubleshooting steps.

 

Remote control help via the Troubleshoot & Resolve tool

  1. Press Menu on your U-verse TV remote control. 
  2. Use the arrow keys and scroll down to Help, then press OK.
  3. Scroll down to Information, and press OK.
  4. Scroll right and select Troubleshoot & Resolve.
  5. Select TV from the top menu.
  6. Choose DVR and follow the prompts.

Recorded picture freezes or program missing

  1. Press and hold the POWER button for 5 seconds to reboot your DVR. All the lights on the DVR will go out.
  2. Press the POWER button again to turn the DVR on. 
  3. Press the Recorded TV button on your U-verse TV remote to select your recorded program.

We do hope that these steps work for you.

 

Matthew, AT&T Community Specialist


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Message 2 of 8
Contributor

Re: Recorded programs lost

This did not solve the problem of my recorded programs missing from DVR. I tried what you said but when you go to the DVR prompts, missing shows is not on there and none of the other options are the problem. I want my recorded shows back that disappeared. This is so bad. 

Message 3 of 8
Contributor

Re: Recorded programs lost

I am having the same problem.  My recording were showing on all 4 boxes yesterday (4/13/19)  but when I got up this morning they are only on the main tv box.

 

Message 4 of 8
Contributor

Re: Recorded programs lost

The Error message is "The Recording list is unavailable"  I have restarted the box at least 4 times.

 

Message 5 of 8
ACE - Expert

Re: Recorded programs lost

@chayes64 

Which box did you reboot?  Was it the dvr?  If not reboot the dvr (pull plug for 15 secs.).  If that doesn't fix it reboot the gateway (pull plug for 15 secs. and let it fully reboot) and after that the dvr again.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 8
Contributor

Re: Recorded programs lost

Thanks! But my recordings are history. I tried all of their suggestions and spoke with their technicians as well. The closest they got to a solution was them saying"Hmmm that's weird". But thanks for your suggestion anyway! 👍
Message 7 of 8
ACE - Expert

Re: Recorded programs lost

I've never actually heard of anyone successfully recovering lost recordings.  Sorry.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 8
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