Explore & discover

Helpful Links

Recorded programs lost

Contributor

Recorded programs lost

All of my recorded programs disappeared

246 Views
Message 1 of 2
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎01-21-2019 1:17 PM

Re: Recorded programs lost

HI There @Richardmc

 

We understand that your recordings are missing from your DVR.  We can help with that.  Please use the following troubleshooting steps.

 

Remote control help via the Troubleshoot & Resolve tool

  1. Press Menu on your U-verse TV remote control. 
  2. Use the arrow keys and scroll down to Help, then press OK.
  3. Scroll down to Information, and press OK.
  4. Scroll right and select Troubleshoot & Resolve.
  5. Select TV from the top menu.
  6. Choose DVR and follow the prompts.

Recorded picture freezes or program missing

  1. Press and hold the POWER button for 5 seconds to reboot your DVR. All the lights on the DVR will go out.
  2. Press the POWER button again to turn the DVR on. 
  3. Press the Recorded TV button on your U-verse TV remote to select your recorded program.

We do hope that these steps work for you.

 

Matthew, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic
Additional Support