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Recorded programs lost


Recorded programs lost

All of my recorded programs disappeared

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Accepted by Administrator (Administrator)
Accepted by davidbk
‎01-21-2019 1:17 PM

Re: Recorded programs lost

HI There @Richardmc


We understand that your recordings are missing from your DVR.  We can help with that.  Please use the following troubleshooting steps.


Remote control help via the Troubleshoot & Resolve tool

  1. Press Menu on your U-verse TV remote control. 
  2. Use the arrow keys and scroll down to Help, then press OK.
  3. Scroll down to Information, and press OK.
  4. Scroll right and select Troubleshoot & Resolve.
  5. Select TV from the top menu.
  6. Choose DVR and follow the prompts.

Recorded picture freezes or program missing

  1. Press and hold the POWER button for 5 seconds to reboot your DVR. All the lights on the DVR will go out.
  2. Press the POWER button again to turn the DVR on. 
  3. Press the Recorded TV button on your U-verse TV remote to select your recorded program.

We do hope that these steps work for you.


Matthew, AT&T Community Specialist

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