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Receiver has jumped to live viewing

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Receiver has jumped to live viewing

Why do my Wireless STBs say, "This Receiver has jumped to live TV to allow viewing on the DVR" after I rewind and then fast forward and catch up. The DVR isn't doing anything - starting recordings or starting viewing.

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Message 1 of 14
ACE - Expert
Solution
Accepted by topic author
Accepted by rdljr
‎02-19-2016 2:39 PM

Re: Receiver has jumped to live viewing

Basically you get this message when the TV Receiver and the DVR get out of sync in their communication to record and play your "live TV" program and have to give up OR when the DVR has to use all its output channels for something else.  Since the UI is designed around a perfect world where communication is never interupted, the message describes the expected issue not the actual one.

 

The way around this is to shore up the reliability of the communication between the Wireless STB and the DVR: Move the WAP away from and out of line with other RF sources, try to get the WAP closer to, or a better line of sight to, the Wireless TV Receivers, etc.

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 14
Contributor

Re: Receiver has jumped to live viewing

I have this exact problem and I am not viewing TV on a wireless reciever, though there are 2 on our network in our house.

Are you telling me that randomly disconnecting wireless recievers elsewhere in my house are the cause for this issue on the non-wireless reciever I am viewing TV on?

Everytime I turn on and then off one of those wireless receievers, this same message happens...

Feels like some update to the system has a bug or something - this just started happening 3 days ago... anyone know why possible? It is frustrating and I am about to call support and ask them to come out and fix it...

Message 3 of 14
Expert

Re: Receiver has jumped to live viewing

@pleasekillmenow   Then try this to put things back in sync:

 

I'd do a whole house reboot.

Unplug the RG and DVR and STB(s)and any WAP for wireless receiver(s), wait 30 seconds and plug the RG back in.

When that turns all green, then plug the DVR back in and wait until it reboots.

Then if there is a WAP, plug it in and let it turn green. Make sure it is 5-6' from the RG.

Then plug in the STB(s), wait til it reboots and see if everything is working OK.


Acronym Guide so you understand all terms: http://www.dslreports.com/faq/17724

Good luck Smiley Wink

 

Chris
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Message 4 of 14
Scholar

Re: Receiver has jumped to live viewing

This is something I have experienced in the last week. Have there been software upgrades because NONE of the three times were all streams tied up?

Message 5 of 14
Scholar

Re: Receiver has jumped to live viewing

Same issue here. Wireless tv is on. Wired is off. Nothing is being recorded or immediately scheduled. And there it is... out of nowhere.

Message 6 of 14
Teacher

Re: Receiver has jumped to live viewing

Bumping this because it just happened to me again.  Was watching a show in my home office and had to go out to the car and get something so I paused it.  Came back a few minutes later and unpaused as started watching again.  Then about 15 minutes later the screen paused then restarted.  Then about a minute later this message popped up and it jumped me into the live stream.  This box is a wireless box. Another box was on in another room on the same channel and it was live.  That box is coax connected.  The DVD box was not on.

Message 7 of 14
Contributor

Re: Receiver has jumped to live viewing

This has started happening to me right after having a service call to go to fiber. I called and they sent me a new DVR which the techs say is amazing since they are out of stock on DVRs. Well it is still happening. There was no change in the location of the equipment so I too am wondering if it is a software problem. I  did do the unplugging of both boxes and then restarted the wireless first then the DVR. Odd now, it doesn't give me the error message but still will not hold the pause more than 10 minutes. It used to go about an hour which I used all the time.

Message 8 of 14
Contributor

Re: Receiver has jumped to live viewing

The same thing has been happening to me ever since I had this U-verse service installed a few months ago! It is very annoying and when I call tech support and also when I have a tech come out to the house, they say they never heard of this happening before, which obviously is a lie, as I am seeing numerous posts about it on-line from the past 3 years! They installed all new boxes last week and it's still happening! I'm about to switch back to DirecTV. Although scammers have hacked their phone numbers and are constantly calling about promotions if you pay them with gift cards. I have a tech coming today again. We will see what happens...

Message 9 of 14
ACE - Expert

Re: Receiver has jumped to live viewing

"numerous posts on the forum" could be 50.  50 over 25 states, more than 100 technician dispatch centers.  Employee turnover, etc., makes it very, very plausible that any given employee that you talk to has never heard of it.

Do you have wired or wireless receivers?

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 14
Contributor

Re: Receiver has jumped to live viewing

Got UVerse service about two weeks ago and this issue plagues us too! Makes TV almost unwatchable when accustomed to Tivo/ DVR!!! I'm about to cancel service if they can't get this resolved ASAP!!!

Message 11 of 14
ACE - Expert

Re: Receiver has jumped to live viewing


@Bruce773 wrote:

Got UVerse service about two weeks ago and this issue plagues us too! Makes TV almost unwatchable when accustomed to Tivo/ DVR!!! I'm about to cancel service if they can't get this resolved ASAP!!!


How are your receivers connected back to your Gateway?  What does your home network look like (i.e. how your DVR is connected to the Gateway, what else is on that network)?

 

This isn't a systemic software issue to just be fixed, this is normally a communications issue in your home that needs to be identified and corrected.

 

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 14
Contributor

Re: Receiver has jumped to live viewing - SOLVED- RESTART THE RECEIVER BOX

December 23, 2018 

Solved by Restarting the Receiver Box.

PRESS & HOLD FOR 10 SECONDS

Your Welcome!

Message 13 of 14
ACE - Expert

Re: Receiver has jumped to live viewing - SOLVED- RESTART THE RECEIVER BOX


@cwoods3 wrote:

December 23, 2018 

Solved by Restarting the Receiver Box.

PRESS & HOLD FOR 10 SECONDS

Your[sic] Welcome!


This will fix the issue if the receiver needs to be rebooted to solve the issue.  It will not do much (though it may appear to) if the issue is caused by issues in the network.

 

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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