Question about IPN4320 and NVG589

Contributor

Question about IPN4320 and NVG589

Hello, I recently upgraded to the Max Power package internet and with it came a switch to the NVG589. Before that, I had moved to the modem to a different room and had no problem relocating using a standard telephone wire. The NVG589, however, only wants to work with the original data phone line that it was installed with.

 

My dilemma is that I would prefer to have my devices in a different room but I only have 1 ethernet cable long enough to run from the modem's location to my entertainment area. I am trying to minimize my costs as much as possible so I am wondering

 

A) does the IPN4320 receiver work if it is connected to a router connected to my NVG589?

 

and 

 

B) would another option be to buy a longer "data" capable phone line? (of which I can not find anywhere near me)

 

Just for clarification, I do not wish to go wireless if possible as 3 of the devices I wish to connect with a wired device are for gaming.

 

Thanks for your time

Message 1 of 6 (701 Views)
ACE - Expert
Solution
Accepted by topic author forgot2shave
‎09-30-2015 1:39 AM

Re: Question about IPN4320 and NVG589

A) No.

 

B) You need a Cat5e rated cable with RJ11 ends to connect the NVG 589 to the wall plate.  These pretty much have to be ordered on line if you're not equipped to make them yourself.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6 (685 Views)
ACE - Expert

Re: Question about IPN4320 and NVG589

I do not have this setup & am not sure I fully understand the details, but I would like to interject a different perspective.

If you are trying to minimize costs, I think the first thing on the list of inexpensive solutions is cat5 cable. Check out prices at monoprice.com.

Is it only the wall jack that requires rj-11 connectors? Do you really need to connect through that wall jack?

If the equipment requires Rj-11 I am thinking of a connector that looks like this - http://www.amazon.com/Britta-Products-RJ45-Coupler-F-F/dp/B000BSLW8U/ref=pd_bxgy_pc_img_y

This coupler accepts both RJ-11 and RJ-45 - effectively a converter. But, it needs a male-male RJ-11. You could try a short tel cord used for wall phones. I do not know if it would be of high enough quality. I am looking for a real short plug-on-each-end, but have not yet found one.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6 (655 Views)
Employee

Re: Question about IPN4320 and NVG589

If understand properly, your original install RG was able to function from several jack locations allowing you to move RG. Most likely a 3600, that wad a self install.
You upgraded internet requiring bonded install and a dedicated cat5 home run to one location.

All hardwired devices wished to connect to 589 ethernet ports will require an ethernet cable(s). Solution buy more long Ethernet cables. At least one for Uverse receiver and a switch for other equipment, depending on price of switch may be cheaper to buy 2 long ethernet cables with current cable will support 3 devices.

If you need the RG located to a different room, need to call and request tech visit.
A move order is considered special request, Dispatch On Demand (DOD) and has a charge of $149.

If attempt to move yourself and non successful still incurs a charge and is a violation of the terms of service agreement.

http://www.att.com/u-verse/att-terms-of-service.jsp
You agree that neither you nor a third party will move Equipment used for AT&T U-verse .... If you require the RG to be moved, you must contact AT&T. Failure to do so may result in a failure of the Service and/or in AT&T's termination of your Service.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6 (646 Views)
Highlighted
ACE - Expert

Re: Question about IPN4320 and NVG589

Uh, my thoughts, that restriction only appears in the section "AT&T U-VERSE VOICE"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6 (629 Views)
Contributor

Re: Question about IPN4320 and NVG589

Thanks guys

Message 6 of 6 (566 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.