Poor sound on some channels

Poor sound on some channels

Some of my channels have poor audio quality on them. I don't really know how to describe it. It almost is like a whistling sound,especially when some says an "s" in a word. Very annoying and really hard to listen to. Any suggestions?

1,053 Views
Message 1 of 10
Expert

Re: Poor sound on some channels

Is this on all of your TV's connected to U-verse?  

 

Is the audio on the U-verse box set to Stereo or Surround Sound?  

 

How are the U-verse boxes connected to your TV's?

Message 2 of 10

Re: Poor sound on some channels

Yes, it is on all my TVs.The audio is on stereo. I have been back and forth with settings. No difference. Box is connected with TV with coaxial cable.

Message 3 of 10
Expert

Re: Poor sound on some channels

Are you able to connect your TV's with either composite cables (red, white, yellow), component cables (red, green. blue) or HDMI cables?

Message 4 of 10

Re: Poor sound on some channels

I could try red white yellow.

Message 5 of 10
Expert

Re: Poor sound on some channels

Remove the coaxial cable and try the composite cable connection.

Tags (1)
Message 6 of 10
Expert

Re: Poor sound on some channels

You will also get stereo audio when using the red and white connections.

Message 7 of 10
Scholar

Re: Poor sound on some channels

I noticed the sound sounds terrible on a couple HD channels I was watching today. This was the first time I experienced this. It sounded like it was echoing.
Message 8 of 10

Re: Poor sound on some channels

Using the composite cables seemed to help alot..Thanks!

Message 9 of 10
Highlighted

Re: Poor sound on some channels

If you have an HDTV and subscribe to HD service, you need to use either HDMI or component cables.  Composite cable does not transmit HD.  If you use HDMI, it will carry picture and sound.  If you use component cables (3 for video), you will also need R/L audio cables.

Message 10 of 10
You must type a description before you click preview or reply.
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app on your device.
It allows you to troubleshoot in the palm of your hand - quickly and easily!
You will also find some helpful articles below.

Additional Support